COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit

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   Current UPMC employees must apply in HR Direct

Medical Assistance Operations Analyst- Pittsburgh, PA

  • Job ID: 537236756
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: UPMC Health Plan
  • Department: 68740 HPLAN Medicaid Programs
  • Location: 600 Grant St, Pittsburgh PA 15219
  • Union Position: No
  • Salary Range: $26.58 to $46.02 / hour


UPMC Health plan is seeking a Medical Assistance Operations Analys in the Medicaid department.  This is a full time position working daylight hours Monday through Friday and will be located in the US Steel Tower.  This will be an in office position with flexibility to work from home after initial training. 

The MA Operations Analyst will support the Medical Assistance Department's operational related activities to meet or exceed the expectations of the Department of Human Services (DHS). The position is responsible for overseeing multiple projects and serve as a point of contact for day-to day operational issues.

This team is operational group within the Medicaid Department. They interface with basically every department. The role would involve working among a group of other analysts.


  • Conduct primary and secondary research to prepare accurate and timely responses to internal/external and DHS requests for information including member and provider complaints or other miscellaneous topics. Monitor due dates and perform needed follow-up with task owners.
  • Aid in the preparation of research responses, periodic reports, and member/provider communications for required submission of final versions that are well-coordinated and meet time-sensitive agency deadlines.
  • Perform project and data analysis as needed by Management.
  • Identify trends and process improvement opportunities.
  • Recommend and implement process improvement initiatives within the department as well as implementing process improvement initiatives based on management decision.
  • Participate in improvement sessions or other workgroups with various delegates of other functional departments to continually enhance the quality and timeliness of Health Plan operational activities related to the daily operations of the Medicaid product.
  • Implement various operational elements and procedures that resulted from DHS inquiries.
  • Participate in the development, review/edit and distribution of Health Plan member and provider materials while following established protocol for seeking DHS prior approval as required. Process and follow-up all on requests for DHS approval, i.e., community events, marketing requests, annual work plans, communications, etc.
  • Work with the Medical Assistance Administration, and other various Health Plan departments such as but not limited to, Finance, Community Outreach and Operations departments to carry out tactical directives that resulted from strategic product development meetings related to the Medical Assistance program.
  • Work with other subject matter experts to support product service area expansions efforts, their workflow updates, or other policy/regulatory changes, as necessary.
  • Work with other department leaders to ensure service area expansions, benefit changes or other regulatory changes are well-coordinated and meet time-sensitive agency deadlines.
  • Represent the Medicaid Operations Team while attending multi-departmental meetings.
  • Act as back up to Medicaid Correspondence Mailbox Team, as necessary.



  • Bachelor's Degree preferred.
  • Minimum of 3 years of demonstrated experience/knowledge of Managed Care.
  • Experience with Medicaid managed care is preferred.
  • Excellent organizational capabilities with ability to work effectively as a team player.
  • Ability to continuously interact effectively and professionally with all levels of UPMC Health Plan and DHS staff is required as well as forge strong interpersonal relationships within DHS, other Health Plan departments, and external audiences.
  • Excellent written and oral communication skills.
  • Background in areas such as: Communication, Data entry,Compliance, Administrative is preferred.
  • Attention to detail is required.
  • Willingness and ability to learn new operational procedures and information within short-time frames is required.
  • Ability to handle multiple priorities/projects in a fast-paced professional environment is required.
  • Excellent planning, communication, documentation organizational, analytical, and problem solving abilities required.
  • Strong computer skills with a working knowledge of project management, word-processing and database software, i.e. Access, Share Point, Excel, Word etc required.
  • Demonstrated performance in meeting deadlines required.

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct

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