COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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   Current UPMC employees must apply in HR Direct

Patient Services Representative - Cardiology Department

  • Job ID: 599701114
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: Monday-Friday 8a-4:30p; No weekends or holidays
  • Shift: Day Job
  • Facility: UPMC Presbyterian
  • Department: OP Cardiology
  • Location: 200 Lothrop St, Pittsburgh PA 15213
  • Union Position: No
  • Salary Range: $16.20 to $25.42 / hour

Description

  • Are you looking for a better work-life balance and a new and exciting opportunity in the home of Life Changing Medicine? 
  • Are you interested in working in a position with professional growth and development opportunities?  
  • Would you like to be off on weekends, evenings, and holidays?  
  • Do you love patient interaction and the opportunity to maximize your ability to make a difference? 

UPMC Presbyterian is hiring a full-time Patient Service Representative to support the Heart and Vascular Institute Outpatient Cardiology Center.

As a Patient Service Representative, you will work Monday through Friday from 8:00am-4:30pm. This position does not require weekends, off shifts, or holidays!

UPMC Presbyterian's Outpatient Cardiology Center is a large (22 rooms) outpatient clinic in the UPMC Presbyterian Hospital located in the Oakland neighborhood of Pittsburgh. This premier clinic is face-paced and features an opportunity to work with some of the best physicians in the country. Our team strives daily to provide exceptional care in a kind and caring manner. This is a rewarding position where you will have the opportunity to work in a fast-paced environment with a team dedicated to delivering the best care. You will expand your clinical knowledge and skills. Find out more below! 

Purpose:
A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative displays strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.

Responsibilities:

  • Help patients navigate the healthcare system by providing clear and understandable instructions.
  • Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
  • Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
  • Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
  • Schedule or connect patient to resources to schedule ancillary services at checkout
  • Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
  • Assist patients in education on financial responsibility and connect them to advocacy resources as needed
  • Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
  • Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
  • Promote MyUPMC patient portal and assist patients in registration when applicable
  • Collect copayments and any other applicable patient payments at the point of service
  • Provide a warm greeting for all patients
  • Register patients in Biometrics (fingerprint recognition) program and explain benefits
  • Confirm and/or update patient registration information at checkout
  • Appropriately distribute / triage phone calls to other areas and / or clinical providers
  • Schedule follow-up appointments within the practice at checkout
  • Finalizes charge entry by selecting appropriate visit code based on APC mapping tool.

Qualifications

  • Completion of high school graduate or equivalent is required.
  • Experience with personal computer-based applications, other various office equipment, and proficient typing skills are preferred.
  • Two years of experience in a medical/billing/fiscal or customer service function is preferred.
  • Knowledge of medical terminology is preferred.
  • Prior experience with Medipac, Epic, or other health records systems is preferred.

Licensure, Certifications, and Clearances:

  • Act 34
  • UPMC is an Equal Opportunity Employer/Disability/Veteran
  • Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

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