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UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

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Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

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Nurse Family Partnership (NFP) Supervisor (Daylight) (Lycoming and Clinton Counties)

  • Job ID: 657227676
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: 8:00 am - 4:00 pm
  • Shift: Day Job
  • Facility: Home Nursing Agency
  • Department: Nurse Family OCDEL
  • Location: 1001 Grampian Boulevard, Williamsport PA 17701
  • Union Position: No
  • Salary Range: $0 / hour


UPMC is hiring a full-time, Supervisor for its Nurse Family Partnership (NFP) Program.  This role will work Monday to Friday 8 am - 4 pm with occasional evening and rare weekend shifts.  This employee will travel to primarily Lycoming and Clinton Counties; occasional Blair and surrounding service area for training, job shadowing, and meetings; Harrisburg area for annual state conference/meetings; Denver Colorado for required training X2; National Conference possibility location TBD.  Opportunity for several virtual training/meetings.

This position is grant funded. 

Using principles of supervision, reflective practice, and staff development, provide primary support and appropriate oversight to the Professional Staff Nurse NFP, and build and model a strengths-based, client-centered culture.


Basic Job Functions:

  • Work within the local community and Agency structure to assure that the Nurse-Family Partnership (NFP) is implemented in accordance with established NFP Visit-To-Visit Guidelines and contract requirements for designated service area/region.
  • Using principles of supervision, reflective practice, and staff development, provide primary support and appropriate oversight to the Professional Staff Nurse NFP, and build and model a strengths-based, client-centered culture.
  • Able to perform all responsibilities of the Professional Staff Nurse NFP BSN position--refer to the position description for details and under clinical below.
  • Provides home visits to women and their families eligible for NFP services.
  • Adheres to the nursing process and the NFP model of home visitation.
  • Carries a pro-rated caseload according to the number of NFP nurses supervised and other responsibilities.
  • Utilizes reflective practice in supervisory sessions.
  • Schedule joint home visits with NFP Nurse Supervisor every four months.
  • Attend and participate in bi-weekly case conferences and team meetings.
  • Maintain quality, timely and appropriate comprehensive documentation both written and data entry into Efforts To Outcomes (ETO) software and Agency electronic health record.
  • Provide information to support staff for timely and accurate data input to the ETO.
  • Participate in the review and analysis of ETO reports for achievements and areas for improvement.
  • Participate in quality improvement efforts.
  • Maintain confidentiality.
  • Promote safety awareness for clients/family members in their environment.
  • Responsible for meeting/exceeding customer service initiatives.
  • Initiate activities to report and/or resolve customer complaints.
  • Adhere to infection control principles, standards, policies, and procedures.
  • Perform related duties as assigned or required.

Community awareness, support, and referral/referral systems (in conjunction with NFP Director):

  • Actively participate in all NFP community coalition/advisory board meetings as requested.
  • Develop and implement external and internal systems to assure timely receipt and disposition of referrals to and from the NFP.
  • Develop and implement marketing strategies to promote NFP and Agency, ensure an adequate referral base and enhance community support of the program.
  • Develop and implement strategies according to Agency protocols for using local print and electronic media to showcase NFP.

Budget and Contracts:

  • Become familiar with and actively participate in the preparation and monitoring of the NFP budget to ensure the appropriate use of funds.
  • Plan and expend budget to ensure compliance with fidelity to the NFP model and contract agreements.
  • Understand and actively participate in monitoring NFP contracts with Agency
  • Proactive with local, state, and national issues that may affect the sustainability of the program.


  • Maintains clear, effective, open, and honest communication with both internal and external customers and colleagues.
  • Creates, maintains, and supports a safe environment for open discussion.
  • Seeks and responds appropriately to feedback.

Quality Improvement and Evaluation:

  • Oversee and ensure timely and accurate data input and utilization of ETO reports and other reports available through NFP and Agency information systems.
  • Analyze NFP program reports both ETO and Agency; share appropriately with team and partners.
  • Ensure implementation of Quality Improvement and strategies.
  • Develop methods for ongoing assessment of staff development needs; compare available data to structure appropriate continuing education and guidance for staff.
  • Provide routine surveillance of potential client care/Significant Event incidents, as per Agency protocols.
  • Evaluate program outcomes and interventions, formulating corrective action plans where indicated.
  • Conduct clinical record reviews on active clients as per Agency protocols for completeness, fidelity to model, and in line with contract and billing requirements.
  • Consults and collaborates with other professionals involved in providing services to women and families.
  • Formulates nursing diagnosis based on nursing assessment and client goals.
  • Evaluates client progress toward stated goals and NFP outcomes.
  • Plans home visits in accordance with client goals and outcomes.
  • Manage and prioritize own caseload for safe, effective care according to acuity/needs of clients.
  • Prioritize clients for emergency preparedness.
  • Maintain productivity standards established for the program.
  • Utilize nursing expertise and professional judgment to inform the appropriate healthcare provider of any pertinent change in the condition of the client.
  • Actively engages in professional development to meet all NFP Nurse Home
  • Visitor competency requirements.
  • Meet with NFP Nurse Supervisor weekly for clinical supervision.
  • Become familiar and comfortable with principles/concepts of motivational interviewing, coaching, and reflective practice.
  • Develop and implement regular reflective practice supervision within the program and conduct field visits, both with the frequency recommended by NFP.
  • Ensure that own reflective practice and ongoing professional/personal development needs are addressed.-Provide regular case conferences and team meetings as recommended by NFP.
  • Ensure rewards/incentives for clients/staff are aligned with the goals of the program and Agency protocols.
  • Effectively assist home visitors in analyzing complex problems and case situations of clients in varying degrees of acuity, with consistency and in accordance with nursing and Agency standards of care.
  • Supports policies, procedures, NFP Visit-to-Visit Guidelines, and standards of NFP and Home Nursing Agency.
  • As requested/required, participates in community coalition in support of NFP.-As requested/required, promotes public awareness of NFP.
  • Develops and maintains community relationships to support client referrals.

NFP Infrastructure (in conjunction with NFP Director):

  • Utilizes Agency policies and procedure or develop needed policy and procedures to guide NFP implementation.
  • Work within Agency, budget, and contract specification, ensuring that NFP staff have the infrastructure of space, computers, furniture phones, supplies (for clients too), etc. in place as soon as possible upon site startup.
  • Develop and maintain appropriate material for the community, healthcare/human service providers, and clients.
  • Oversee the allocation and design of space for NFP materials to be stored.
  • Ensure that all NFP forms and other materials are ordered in a timely manner, organized, and available for use by home visitors (also in conjunction with NFP Support Staff).
  • Develop an adequate budget for appropriate materials, gifts, and incentives for clients, ordering supplies as necessary to maintain inventory (also in conjunction with NFP Support Staff).
  • Manage organizational structure and systems adequately so that nurses may stay focused on their clients.
  • Create and Maintain NFP Culture:-Develop, maintain and nurture relationships based on trust, support, and growth with team/professional colleagues and community members.
  • Ensure that the supervision of NFP nurses utilizes principles and concepts of motivational interviewing, coaching, and reflective practice (modeling therapeutic relationships, change theory, self-efficacy, client-centered, strength-based, and solution-focused approaches).

Staffing and Education:

  • Oversee the recruitment and hiring of all nurse home visitors, ensuring they can implement the NFP philosophy and model.
  • Ensure that all staff, including the supervisor, attend all required NFP Initial and Continued Education sessions as outlined in the orientation materials and contract with the NFP National Service Office (NSO).
  • Assess and develop strategies to address knowledge and skill gaps of NFP nurses.
  • Provide adequate orientation, professional development opportunities, and study time to remediate gaps in necessary knowledge and skill.
  • Assign client caseloads and monitor nurses' ability to build and manage caseloads.
  • Provide useful developmental feedback, confronting and developing a plan with staff to address performance and resolve issues.
  • Build confidence and skill level of NFP nurses.
  • Provide both supervision and evaluation of NFP nurses including annual leave, annual performance review, disciplinary action, etc.


  • Understands, supports, and coaches others in the NFP vision, mission, and model.
  • Represents the NFP vision, mission, and model in actions and verbally to both internal and external customers and colleagues.
  • Assists in creating a positive work environment that promotes productivity, mentoring, teamwork, and cooperation.
  • Elicits and considers differing viewpoints when analyzing issues.
  • Recognizes accomplishments of team members.
  • Actively participates in NFP Implementation Team with other NFP Supervisors to promote program standards, excellence, and consistency between sites/service areas within the Agency.
  • Professional Development:-Accurately assesses own learning needs and develops strategies to meet them.
  • Stays informed of current health care developments to provide safe, quality, nurse home visiting services.
  • Establishes and records self-progress toward annual professional development goals.


  • Completes all required Agency/NFP Initial and Continued Education/Training Sessions.
  • Maintains Agency-specific and NFP clinical competencies.
  • Attends, participates, and maintains certification in Dyadic Assessment of Naturalistic Caregiver Experience Training (DANCE).
  • Develops therapeutic relationships, and utilizes concepts of reflection and motivational interviewing with women and their families in a home visiting environment.
  • Performs home visiting in accordance with the NFP model and NFP Visit-to-Visit Guidelines.
  • Follows the nursing process in implementing NFP into nursing practice.
  • Ongoing assessment of physical, emotional, social, and environmental strengths and challenges of women and their families as they relate to the NFP domains from the prenatal period until the child's second birthday.
  • Assists women and their families in establishing goals and outcomes which are individualized, client-specific, measurable, and realistic.
  • Provides education, support, and referral resources in assisting women and their families in attaining their targeted goals in the NFP domains.



  • BSN required, Masters Degree in Nursing or closely related field preferred
  • 2 years experience in providing maternal/child health, public health, home visiting or mental/behavioral nursing; program management and one-on-one supervision preferred; worked with diverse populations, communities and organizations preferred
  • Position requires travel to various office sites
  • Must be able to work a flexible schedule including some evenings and weekends.
  • Must be able to travel by air to Denver, CO for education sessions.

Licensure, Certifications, and Clearances:

  • CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire.
  • Registered, certified or licensed as required by state law for the profession.
  • Automotive Insurance
  • Driver's License
  • Registered Nurse (RN)
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran

Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.

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At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

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