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UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

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Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

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Improvement Specialist - UPMC Western Maryland

  • Job ID: 2200036B
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: UPMC Western Maryland
  • Department: Patient Exp/cul
  • Location: 12500 Willowbrook Rd, Cumberland MD 21502
  • Union Position: No
  • Salary Range: $30 to $49.40 / hour

Description

UPMC Western Maryland is seeking a Full Time Improvement Specialist to support our Patient Experience & Culture department! 

The Improvement Specialist supports multidisciplinary quality improvement functions organizationally to achieve the highest quality and best possible outcomes for patients. They support various functions related to development, implementation and evaluation of performance improvement initiatives.

This position will primarily focus on ambulatory care. Nursing or medical/clinical experience in the ambulatory setting with HEDIS measure experience highly preferred. 

Responsibilities:

  • Effectively coordinate the assessment of new clinical design projects for implementation at facility or facilities as assigned.
  • Conduct yearly assessment of operations/issues and utilizes data from other organizational assessments and surveys to contribute to and prioritize the establishment of quality, cost and service goals of the organization.
  • Lead or co- facilitates teams created from the annual assessment and organizational goals.
  • Assume a leadership role in the core clinical design team meetings and other key committees.
  • Assume delegated leadership role/related duties as needed to support redesign efforts.
  • Create a supportive environment in the department where redesign work is occurring that is sensitive to the issues and needs of that area.
  • Assess developmental stage of work group and identifies strategies to meet achieve goals.
  • Coach and advise team members collaboratively with their supervisor as needed to fulfill their role in a project team.
  • Effectively communicate improvements that are made via verbal or written communication of clinical design activity to work teams, staff, managers and administrators throughout the organization and UPMC Health System.
  • Ensure application of a tracking method to monitor progress towards goals and identifies the need for redesign of practice improvements targeted by the clinical design initiative.
  • Collect and present accurate, timely data to display the results of process improvement efforts.
  • When assigned, complete special projects and performs other related duties according to agreed upon goals and parameters.
  • Utilize cost effective approaches when planning team activity.
  • Ensure that clinical design projects maintain patient care as the center of the work.
  • Influence staff acceptance of recommended practice changes by articulating the contribution to clinical improvements established patient care goals.
  • Seek out and integrates cost saving opportunities into clinical practice changes.
  • Consult with essential stakeholders such as administrative and medical staff leaders, department heads and critical committees as appropriate to finalize and advance the project goals.
  • Establish and maintain positive working relationships with staff, medical staff leaders and other support areas.
  • Elicit input and advisement in areas where clinical design project work is occurring.
  • Form a partnership with the director of the project area, facilitate work activities and negotiate additional support as needed.
  • Role models appropriate and effective methods for data analysis, problem solving, communication negotiation and persuasion skills.
  • Maintain accountability for ongoing self-development activities, especially related to presentation facilitation, change management and application of quality improvement activities.
  • Provide mentorship for individuals at the department/unit/team level.
  • Participate in professional organization activities to enhance personal growth and cultivate relationships in the field at a regional and national level.
  • Communicate clinical design efforts and accomplishments via formal presentations and or publications at local, regions and national forums when available.

 

Qualifications

  • Bachelor's degree in Nursing, Business Administration or related field required at time of hire/transfer.
  • Master's degree in Business Administration preferred.
  • 5 years of related experience required.
  • Knowledge of information systems and process improvement techniques.
  • Must be able to demonstrate skills to understand and interpret data.
  • Ability to work productively and effectively within a complex environment, handle multiple/changing priorities and specialized equipment.
  • Exemplary critical thinking, analytical and problem solving abilities required as related to various aspects of patient care.


Licensure, Certifications, and Clearances:
UPMC approved national certification preferred.


UPMC is an Equal Opportunity Employer/Disability/Veteran

COVID-19 Vaccination Information

Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.

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   Current UPMC employees must apply in HR Direct

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