COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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   Current UPMC employees must apply in HR Direct

Patient Access Specialist I - Partial Work from Home

  • Job ID: 606977432
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: Monday - Friday, 8:00 - 4:30
  • Shift: Day Job
  • Facility: UPMC Community Medicine Incorporated
  • Department: 57412 MULTI Tri Rivers Admin
  • Location: 7500 Brooktree Road, Wexford PA 15090
  • Union Position: No
  • Salary Range: $15.50 to $23.66 / hour

Description

UPMC Tri Rivers Musculoskeletal Centers are hiring a full-time Patient Access Specialist to join their team in Wexford, PA! In this position, you will work Monday-Friday 8:00am-4:30pm assisting with medication authorizations, scheduling appointments, tracking labs, injections, and infusions, and calling patients to discuss medications/testing and appointments.

This is a multi-specialty practice with a growing Rheumatology and Osteoporosis division. This position will provide a hybrid work arrangement, you will work 3 days in office and 2 days from home. Free parking is available!

Responsibilities:

 

  • Review, verify and enter the patient's demographic information to ensure data integrity.
  • Schedule appointments according to the physician templates for similar types of physicians, generally at one office or multiple session timeshares (single specialty phone room or front desk environment).
  • Schedule appointments according to the templates/departmental scripts while meeting business unit scheduling accuracy requirements.
  • Obtain chief complaints in order to schedule appropriately.
  • Take incoming calls demonstrating the essential skills documented in the Telephone Courtesy Standards.
  • Understand UPMC 72-hour appointment requirement and work to ensure guidelines are met.
  • Appropriately distribute/triage phone calls to other areas and/or clinical providers (billing, nurse, operations lead, etc.).
  • Treat all patients with respect and demonstrates the behaviors learned in the Patient Ambassador Program.
  • Routinely attend department meetings and on-going in-service and training programs, to present and exchange pertinent information.
  • Work the overflow call list and Audiocare report.
  • Review and verify the patient's insurance information.
  • Coordinate access to care for patients within own department or location.
  • Monitor patient wait list report.
  • Compile and send new patient packets or flags patient if needs to be completed upon arrival.
  • Knowledgeable about various reasons for patient calls such as prescription refills, how to triage clinical issues, participating insurances, questions about physicians, etc.
  • Take responsibility to escalate to appropriate clinical or supervisory personnel when needed, including thorough and accurate documentation of telephone encounter for messaging.
  • Function at multiple sites as requested by supervisor.
  • Answer multi-line telephone system. The number of calls taken must be within 90% of the daily average calls per day per agent.
  • Give basic information to patients (directions, parking information, and required preparation for appointment).

 

Qualifications

  • Completion of HS Diploma/equivalent and 1 year of experience in a medical office, customer service, inbound call center (preferred), or other relevant health care setting will be considered.
  • OR Associates degree and 6 months of experience in a medical office, customer service, inbound call center (preferred), or other relevant health care setting preferred.
  • Must have experience with personal computer based applications, including email and experience with other various office equipment. 
  • Experience with/knowledge of medical terminology and multi-line telephone systems is preferred.
  • Electronic scheduling system experience is preferred. 
  • Basic knowledge of health insurance preferred. 


Licensure, Certifications, and Clearances:

  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran

UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization’s diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Differences) Network, which support the implementation of our diversity strategy.

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   Current UPMC employees must apply in HR Direct

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