Description

Purpose:
The Lead Pharmacy Technician, under the direction and supervision of a pharmacist, will assist in the preparation, dispensing, charging and delivery of medications and front-end items to patients. Also, the Lead Pharmacy Technician provides leadership and serves as a role model for other pharmacy technicians, medication transition coordinators, and students during the performance of daily pharmacy activities and during training. Patients served include all age groups.

Responsibilities:

• Completes annual Lead Technician project as outlined in the Technician Ladder program and any additional projects assigned by Pharmacy Leadership. Consistently communicates in a courteous and professional manner when interacting with customers and coworkers. Respects confidentiality and established boundaries when providing information. Consistently reports any issues or problems to a manager as soon as possible. Consistently demonstrates professionalism by displaying flexibility, positive attitude, respect for individuals and commitment to the organization, department, profession, and patient. Consistently delivers high quality, accurate work in a timely manner.
• Acts as a role model for other technicians and students with regard to work habits, job performance, attitude and professionalism. Assures that fellow technicians and students are properly trained with regard to all pharmacy operations. Assures that training schedules and checklists are scheduled and completed in a timely manner including baseline competencies. Takes a lead role in determining and implementing technician workflow. Reassigns technician work duties on a daily basis to compensate for unforeseen issues. Assumes responsibility for assuring that all assigned special projects are completed within a reasonable period of time. Demonstrates flexibility in work assignment and location.
• Assists Pharmacist and Medication Transition Coordinators with medication delivery and patient care. Participates in special projects as required or assigned. Assists in training new employees and pharmacy students with regard to work procedures. Maintains pharmacy in clean, orderly and safe manner by restocking shelves, cleaning workstations, returning medications to stock, etc.
• Inspects medications in assigned areas (i.e. prescription and front-end). Removes expired products and completes documentation. Understanding and compliance with handling procedures of all controlled substances. Displays teamwork by actively supporting department changes and willingly and proactively assists co-workers. Assures work for each shift is completed prior to departure.
• Demonstrates an understanding and ability to use current equipment including robotics, electronic workflow systems, printers, computers, fax machines, telephones, POS, etc. Reviews, transmits, and receives wholesaler orders as required. Assists in proper inventory maintenance of drugs and supplies ordered and stored by the pharmacy. Assists in the creation, handling, and maintenance of a variety of pharmacy records, to promote efficient operation of the pharmacy and assure regulatory compliance.
• Accurate preparation, labeling and packaging of medications for dispensing under the supervision of the pharmacist. Prepare and compound medications (i.e. solutions, creams, and ointments) under the supervision of the pharmacist. Assists patients at drop off and or pick up and obtains pertinent patient information for in inclusion into electronic profile. Answers telephone using appropriate verbiage, screen and triage inquiries. Interprets, performs necessary pharmaceutical calculations and enters prescriptions into the pharmacy information system for pharmacist review. Completes all necessary documentation. Communicates with third party payers to obtain adjudication of prescription claims.

Qualifications

• Must possess the knowledge, skill, physical ability and mental capacity to perform the typical duties and responsibilities enumerated below or implicit therein.
• Extensive knowledge and complete understanding of all facets of retail pharmacy.
• Certification by the Pharmacy Technician Certification Board (PTCB) obtained and maintained including required continuing education credits.
• High school diploma or equivalent.
• Education requirement (one of the following is required):
  • College Degree (minimally an Associate's degree) in a science or healthcare field with a minimum of 3 years retail pharmacy experience.
  • College Degree (minimally an Associate's degree) in a non-healthcare related field with 5 years of experience in a medication-related healthcare role.

Licensure, Certifications, and Clearances:

• Act 34 with renewal


• UPMC is an Equal Opportunity Employer/Disability/Veteran
• Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.

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