COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

Search Our Jobs

   Current UPMC employees must apply in HR Direct

Contact Center Specialist (MyUPMC Help Line)

  • Job ID: 641159092
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Corporate Revenue Cycle
  • Department: Rev Cyc MyUPMC Help Line
  • Location: 2 Hot Metal Street, Pittsburgh PA 15203
  • Union Position: No
  • Salary Range: $16.36 to $25.72 / hour

Description

Purpose:

Do you have experience providing customer service?  Are you tech savvy?  UPMC is hiring a Contact Center Specialist to help support its MyUPMC Help Line department.  This position works Monday through Friday from 10:30am until 7:00pm.  In this position, you will work out of the Quantum One building in the South Side.  A great perk includes work from home options after training!

In this role, you will serve as a representative of the customer service center, which provides support for physicians requesting follow-up information on their patients.  You will also be responsible for assisting patients in their password resets, as well as monitoring our virtual patient waiting rooms by engaging with the patients and provide them with updates on their wait times.  Additionally, you will take calls and direct them to the appropriate department if necessary.

If you’re up for the challenge, apply today!

Responsibilities:

  • Processing all new user enrollments; assigning user passwords.

  • Assisting patients that call with access issues for their MyUPMC account, telemedicine visit or any other on-line access concerns, such as performing password resets.

  • Communicating directly with users to ensure satisfactory resolution of issues.

  • Providing the referring physician with requested medical record information after verifying physician-patient relationship.

  • Logging all issues and resolutions in the Consumer Contact Center CRM Application and generating reports for use of Consumer Contact Center management.

  • Directing calls to the appropriate department as necessary.

 

Qualifications

  • HS Diploma or equivalent

  • 1 year general customer service experience

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

Security Alert

We are aware of scams targeting UPMC and other large companies that involve individuals posing as employees to illegitimately conduct interviews and extend false employment offers and payments to gain access to candidates' personal information. Please note that UPMC will not communicate with candidates through third-party email services like Gmail or Yahoo. While some interviews may take place via a video conferencing service, UPMC Talent Acquisition will not conduct interviews via Skype or Google Hangouts. UPMC will never ask for or disburse funds during the recruitment process. If you are hired into a role with a sign-on bonus or similar incentive, funds will be paid to you by UPMC after your start date.

If you suspect you have been a victim of a fraudulent UPMC job offer, please report the attempt using this form.