COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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   Current UPMC employees must apply in HR Direct

Patient Access Supervisor

  • Job ID: 814583444
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: UPMC Western Maryland
  • Department: Community Sched
  • Location: 12500 Willowbrook Rd, Cumberland MD 21502
  • Union Position: No
  • Salary Range: $22.06 to $38.18 / hour

Description

UPMC Western Maryland is looking to hire a motivated and flexible Patient Access Supervisor for a Regular Full-time position. 

If you are interested in being a part of this amazing team, apply online today!

The Patient Access Supervisor is expected to perform a wide variety of functions dependent on the needs of the department. Responsible for technical support, cognizant skills required for other roles in the department, staff direction and development, leadership, accountability for key performance indicators, quality improvement, continuing education activities and supervision of associates. Need to ensure that methodologies, policies and procedures are deployed to guarantee the highest quality standards with extraordinary customer service as the goal. Need to demonstrate the philosophies and core values of UPMC in performance of duties.

Responsibilities:

  • Responsible for training new associates and provide ongoing education and communication to staff.
  • Review to ensure 100% compliance with uLearn requirements is met.
  • Evaluates staff to ensure compliance with departmental competencies is met invoking additional training as needed.
  • Support and contribute to UPMC core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities. Incorporates acts of dignity and respect in daily interactions.
  • Participate in assigned committees, special project task and work groups as directed by department management.
  • Develop and update work specific procedural and policy documentation.
  • Foster an environment that encourages associate growth and development.
  • Serve as a coach, mentor, team builder and facilitator.
  • Provides on call support to staff in the event of problems and/or staffing concerns.
  • Serves as a resource person for technical and/or operational questions as a liaison with clinical and non clinical departments ensuring highest standards of data integrity is met.
  • Identify problems; define alternatives and recommends practical efficient solutions.
  • Conduct new associate interviews working with HR to finalize process.
  • Collaborate with the manager and utilizes other resources regarding personal issues and/or situations that have real or potential impact on the department and/or institution.
  • Represent department in the absence of the manager. Make effective decisions within the scope of delegated authority.
  • Completes department schedule, weekly time/attendance and monitors PTO requests to ensure staffing coverage. Manage overtime keeping within budgetary requirements.
  • Follow up on customer complaints and issues; ensure problem resolution and corrective action for long term solution.

 

Qualifications

  • Associate or Bachelor's degree in business, healthcare administration, finance or related field and 1 year of healthcare billing, registration or patient business services experience required. Or a minimum of 4 years of healthcare billing, registration or patient business services environment.
  • Supervisory experience preferred.
  • Strong interpersonal and communication skills and ability to effectively problem solve and make independent decisions.
  • Know insurance pre-certification/pre-authorization, Managed Care, Medicare/Medicaid and Commercial insurance plans.
  • Prior working experience on personal computers and various office equipment.


Licensure, Certifications, and Clearances:
Credentialing as a Certified Healthcare Access Associate (CHAA) through the National Association of Healthcare Access Management (NAHAM) preferred.


UPMC is an Equal Opportunity Employer/Disability/Veteran

COVID-19 Vaccination Information

Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.

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Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

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