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Crisis Clinician I, II (Phone Department) - resolve Crisis Services

  • Job ID: 220003C1
  • Status:
  • Regular/Temporary: Regular
  • Hours: Varied
  • Shift:
  • Facility: UPMC Western Psychiatric Hospital
  • Department: CRISIS Phone Crisis
  • Location: 333 North Braddock Avenue, Pittsburgh PA 15208
  • Union Position: No
  • Salary Range: $20 to $33.22 / hour

Description

Are you interested in building a rewarding career with a national leader in the treatment of mental health and addictive disorders? UPMC Western Psychiatric Hospital is looking for passionate Crisis Clinicians to join our team at resolve Crisis Services! resolve is a 24-hour, 365-day crisis service including a 24-hour hotline, mobile crisis team, walk in center and services for children’s and teens. 

For more information, visit: https://www.upmc.com/services/behavioral-health/resolve-crisis-services

Candidates must be able to work varying shifts: daylight, evening, nights, weekends, holidays – the position in this department will have hybrid work flexibility with the option to work remotely!

*** All Full Time and Part Time positions are Sign On Bonus eligible (excludes Casual) ***

  • Full Time: $3,500 with a 2 year work commitment or $5,000 with a 3 year work commitment
  • Part Time: $1,750 with a 2 year work commitment or $2,500 with a 3 year work commitment

The Crisis Clinician I is responsible for assisting in the consumer service and clinical services. Primary responsibility is responding to crisis related situations from community professionals and persons within Allegheny County. This includes, but is not limited to, answering questions, obtaining clinical information, scheduling outpatient evaluations, responding to telephone crisis, and documentation of all duties previously mentioned. 

Clinician levels I, II and III will be considered for this role. The title and pay rate (minimum rate for Clinician I is $20.00; Clinician II is $21.60; Clinician III is $22.56) for these positions may vary depending on education level and years of experience.

Responsibilities:

  • Manages a caseload for the shift
  • Obtaining clinical information in the medical record
  • Provide supportive counseling to consumers to promote stability
  • Work efficiently and independently in crisis setting
  • Support consumer and negotiates appropriate referral services
  • Collaborates with the Clin II such case consultations
  • Meets documentation and completes all required paperwork
  • Completes face to face crisis assessments
  • Responding to telephone calls from consumer(s) community and natural supports
  • Manages crisis situations effectively
  • Complete case reviews
  • Performs in accordance with system-wide competencies/behaviors
  • Performs other duties as assigned

Qualifications

Crisis Clinician I:

  • Bachelor's degree in Psychology, Counseling or Social Work with two (2) years of clinical experience required

OR

  • Master's degree in Psychology, Counseling or Social Work required

Other fields of study may be considered with coursework of at least 12 credits in human services and/or relevant mental health experience

  • Includes phone triaging, as well as an in-depth knowledge and proven skill at doing psychiatric assessments
  • Experience in mental health crisis intervention, case management, or in-home therapy preferred
  • Excellent, recovery-oriented interpersonal relations
  • Ability to work shifts, weekends, holidays, and to assume on call responsibilities

Crisis Clinician II:

  • Bachelor's Degree in Psychology, Counseling or Social Work with three (3) years clinical experience with one year crisis experience

OR 

  • Master's Degree in Psychology, Counseling or Social Work with two (2) years clinical experience

Other fields of study may be considered with coursework of at least 12 credits in human services and/or relevant mental health experience

  • Work history that includes phone triage, as well as an in-depth knowledge and proven skill at doing psychiatric assessments
  • Experience in mental health crisis intervention, case management, or in-home therapy preferred. Excellent, recovery-oriented interpersonal relations
  • Licensure in social work or professional counseling is preferred

Licensure, Certifications, and Clearances:

  • CCM training is required within 30 days of hire and annually thereafter
  • Cardiopulmonary Resuscitation (CPR)
  • Comprehensive Crisis Management (CCMC)
  • Act 31 Child Abuse Reporting
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance
  • OAPSA

UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct

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