Description

Purpose:
Under the general direction of the management team and senior staff of the HPLAN HealthPlanet IT department the Systems Analyst - Intermediate(User Experience Designer) must have the confidence and skill to be a UX researcher/designer for a small application within a larger suite of applications. You will be expected to solve user and business problems and proactively research opportunities to increase workflow efficiency and intuitiveness, and you will work closely with engineers, visual designers, and other team members to implement solutions.

A portfolio is not required, but please provide one if you have one. Be prepared to discuss your design process on previous projects, and how design methods brought you to the final outcome.

100% Work From Home Opportunity! 

Responsibilities:

• Conduct exploratory research including shadowing, interviews, and meeting with stakeholders in order to gain an understanding of users’ needs, goals, and work environments.
• Write and conduct usability tests on proposed and developed solutions with end-users.
• Document research findings in workflows, personas, user journeys, and other artifacts. These are used to gain approval from the business, and to guide development.
• Ensure meaningful analytics are proactively captured. Accurate analytics guides redesigns and validates the implemented solutions.
• Create high-level sketches/wireframes to validate functional requirements and workflows and communicate with the team.
• Build interactive prototypes for easier understanding of complex interactions.
• Write and conduct usability tests on proposed and developed solutions with end-users. These can validate
• Macro-level interaction design. (Please clarify what this is.)
• Ensure interaction-based accessibility concerns are addressed.

• SDLC (System Development Life Cycle): Have an intermediate understanding of the application development life cycle. Ability to apply those principles to day to day work.
• Communication: Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
• System Integration: Complete assigned tasks related to system integration. Validate testing. Ability to modify existing test plans.
• Project Management: Create and contributes to project tasks and milestones. Update all project management and time tracking tools accordingly. Ability to take full ownership of a project.
• Data Quality: Maintain data quality at all times.
• Report Writing/Analysis: Write, analyze and make modifications to reports either independently for basic requests or under the direction of more experienced team members for more complex requests.
• Process Improvement: Create and update processes. Ability to contribute to process improvement efforts.
• Documentation: Complete documentation/flow charting of system builds and maintain team's existing documentation independently. Responsible for validating current documentation. Extract and document customer/business requirements and needs for use by enterprise architecture and engineering teams (network, system, and software).
• Interactions with Others: Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary. Mentors less experienced staff.
• Data Confidentiality/Security: Maintain confidentiality of sensitive information at all times.
• Self-Development : Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors.

Qualifications

• Typically has 2+ years experience with modern technology and application support through education or practical experience.
• Highly driven and self-motivated to meet expectations.
• Ability to work independently and in a team based environment.
• Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function.
• Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities.
• Additionally, this position may be required to maintain a stand by status as part of a rotation within the team.
• This requires 24 hours per day, 7 days per week availability during the stand by period.
• The frequency varies based upon the number of colleagues in the rotation.

MUST HAVE EXPERIENCE:

• Practical experience in Human Computer Interaction (HCI)
• Prior experience working within SCRUM framework and embracing agility practices
• Experience developing low and high-fidelity mockups, interactive prototypes, and the wisdom to know when one is more appropriate than the other
• Experience conducting user research and usability testing
• Demonstrably strong communicator

100% Work From Home Opportunity!! 

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

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