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Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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Training Specialist (hybrid)- Health Plan

Description

UPMC Health Plan has an exciting opportunity for a Training Specialist to support the Training Department based out of Pittsburgh at the Harbor Gardens location, with some remote opportunities.

The Training Specialist is responsible for planning, designing, coordinating, and delivering training for the Claims and Provider Services Departments within the UPMC Health Plan.

 

Responsibilities:

  • Delivers training related to MC400/Profound and phone systems. Assists train the trainers as necessary.
  • Maintains training calendar and responsibility for securing training rooms.
  • Assists with the development and maintenance of electronic education materials for individual self-learning.
  • Responsible for maintaining the educational department shared point site, z drive and placement of materials on KIP.
  • Assists in the development of new materials by attending process flow meetings or participating in system testing.
  • Produces quick tips, memos and other training documentation as required to provide up-to-date information related to system enhancements and modifications.
  • Keeps track of annual review for all training materials currently utilized by the department. Assists with facilitating the review and potential revision of these materials.
  • Prepares training materials for upcoming sessions. Ensures that an adequate supply of manuals is always on hand. Prepares educational documents related to workflows and enhancements. Ensures that the MC400 training manual is up to date and changes are adequately tracked.
  • Responsible for keeping training records for audits, including sign-in rosters and employee participation documentation.
  • Makes recommendations to management regarding new program requirements and costs.
  • Coordinates all aspects of the training process, including industry research materials development, program delivery, student testing, and assessment.
  • Sends out surveys to assess the effectiveness of the training department.
  • Maintains a positive classroom environment for staff members, to support the experience, skill, knowledge and capabilities of employees.
  • Maintains work activity reports, employee training profiles, and submits reports as required. Responsible for assisting with the completion of the monthly directors’ report.

 

Qualifications

  • Bachelor's degree in Education, Business, or other related field preferred
  • 2 years of direct experience in Managed Care and / or Indemnity environment with at least 1 year of experience in delivery of staff training programs or related experience.
  • Experience in methods and techniques of adult education with demonstrated success.
  • Excellent organizational, interpersonal, and written communication skills.
  • Strong leadership skills and independent decision-making abilities.
  • Expert process and project management skills are required.
  • Proficiency in Microsoft Office products is essential.


Licensure, Certifications, and Clearances:

  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

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