Description

UPMC Department of Otolaryngology is seeking a Sr. Practice Manager to manage multiple subspecialty ENT clinics.  

The Sr. Practice Manager will manage all operational aspects of the practice sites to ensure quality patient care.

This position requires strong communication skills and a positive attitude as this individual may be the first point of contact for new patients and referring physicians.

The ideal candidate will have clinical management experience and an understanding of revenue cycle.

Purpose:
Manage all operational aspects of the practice sites to ensure quality patient care.

Responsibilities:

• Ensure appropriate and high-quality staffing through the strategic placement of office coordinators, office, and practice managers.
• Supervise and oversee practice budgets.
• Develop and maintain a patient-centric culture, centered around patient arrival, and follow up activities in line with the consumerism initiatives, if applicable.
• Serve as liaison to various UPMC departments and resources.
• Serve as liaison for renovations, construction and building utilization with UPMC and outside construction services.
• Develop strategic plans for practices.
• Monitor practice operations to identify areas for improvement, expansion of services, and potential new market areas.
• Ensure compliance with all UPMC policies and procedures.
• Communicate effectively with staff, physicians, and peers through oral and written communications.
• Assist in the due diligence, practice valuations, contract negotiations and staffing as required.
• Assist in physician relations, as necessary.
• Maintain knowledge initiatives as it relates to the operation of the practices.
• Oversee and assist in the recruitment of staff and new practices.
• Review and evaluate the effectiveness of current procedures and plans with Office/Practice Manager and Physician to develop and implement new, more efficient systems and procedures as required to improve office operations.
• Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.

Qualifications

• Bachelor's Degree in health or business administration and three years of office management experience including one year in a health care organization.
• OR Master's Degree in health or business administration and 1 year of office management experience including one year in a health care organization.
• OR Associate's Degree in health or business administration and 8 years of office management experience including one year in a health care organization.
• OR High School Diploma and 8 years of office management experience including one year in a health care organization.

Licensure, Certifications, and Clearances:

• Act 34


• UPMC is an Equal Opportunity Employer/Disability/Veteran

Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more. 

UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization’s diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Differences) Network, which support the implementation of our diversity strategy. 

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.