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Crisis Clinician II - resolve Crisis Services

Description

Are you interested in building a rewarding career with a national leader in the treatment of mental health and addictive disorders? UPMC Western Psychiatric Hospital is looking for passionate Crisis Clinicians to join our team at resolve Crisis Services! resolve is a 24-hour, 365-day crisis service including a 24-hour hotline, mobile crisis team, walk in center and services for children’s and teens. 

For more information, visit: https://www.upmc.com/services/behavioral-health/resolve-crisis-services

We have Full Time, Part Time and Casual Crisis Clinician II positions available! Candidates must be able to work varying shifts: daylight, evening, nights, weekends, holidays - with openings in the following departments:

  • Mobile
  • Walk-In
  • Overnight

*** All Full Time and Part Time positions are Sign On Bonus eligible (excludes Casual) ***

  • Full Time: $3,500 with a 2 year commitment or $5,000 with a 3 year commitment
  • Part Time: $1,750 with a 2 year commitment or $2,500 with a 3 year commitment

Under the direction of the Crisis Program Coordinator, the Crisis Clinician I is responsible for assisting in the consumer service and clinical services. The primary responsibility is responding to mobile crisis calls from community professionals and persons within Allegheny County. This includes, but is not limited to, answering questions, obtaining clinical information, and scheduling outpatient evaluations, responding to telephone crisis, and documentation of all duties previously mentioned.

Responsibilities:

  • Manages a caseload for the shift.
  • Obtaining clinical information in the medical record.
  • Provide supportive counseling to consumers to promote stability.
  • Work efficiently and independently in crisis setting.
  • Support consumer and negotiates appropriate referral services.
  • Collaborates with the Clin III such case consultations.
  • Meets documentation and completes all required paperwork.
  • Completes face to face crisis assessments.
  • Responding to telephone calls from consumer(s) community and natural supports.
  • Manages crisis situations effectively.
  • Complete case reviews.
  • Serves as the lead clinician and responsible for overseeing daily functions.
  • Participates in orientation for new Crisis Clinicians.
  • Responsible for assisting consumer and clinical services with case consultation.
  • Ability to manage a caseload as needed while maintaining the role as the lead clinician on shift.
  • Responding to telephone calls relating to the clinical services or consumers.
  • Managing crossover across the shifts.
  • Collaborates with the Clin III.
  • Obtain authorizations or Precert information for consumers that transition into the Residential Program.
  • Support consumer and suggest/ recommend appropriate referral services.
  • Provides supportive counseling to promote consumer stability.
  • Completes quarterly case reviews.
  • Participates in interdisciplinary staff meeting and activities.
  • Performs in accordance with system-wide competencies/behaviors.
  • Performs other duties as assigned.

Qualifications

  • Bachelor's Degree in Psychology, Counseling or Social Work with two (2) years mental health direct care experience with one-year crisis experience.

OR 

  • Master's Degree in Psychology, Counseling or Social Work with one (1) year mental health direct care experience.

Other fields of study may be considered with coursework of at least 12 credits in human services and/or relevant mental health experience.

  • Work history that includes phone triage, as well as an in-depth knowledge and proven skill at doing psychiatric assessments.
  • Experience in mental health crisis intervention, case management, or in-home therapy preferred.
  • Excellent, recovery-oriented interpersonal relations
  • Licensure in social work or professional counseling is preferred.
  • Ability to work shifts, weekends, holidays, and to assume on call responsibilities.

Licensure, Certifications, and Clearances:

  • Cardiopulmonary Resuscitation (CPR)
  • Comprehensive Crisis Management (CCMC)
  • Driver's License
  • Act 31 Child Abuse Reporting with renewal
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal
  • OAPSA

UPMC is an Equal Opportunity Employer/Disability/Veteran

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