COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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   Current UPMC employees must apply in HR Direct

Data Communication Specialist - Senior

  • Job ID: 980555292
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Corporate Information Services
  • Department: VoiceCommunications IT
  • Location: 4401 Penn Avenue, Pittsburgh PA 15224
  • Union Position: No
  • Salary Range: $39.78 to $60.65 / hour

Description

UPMC is looking for a SR Data Communication Specialist to join their team. This position will be a hybrid position – 2 weeks working from home, 2 weeks at Children’s hospital.

Description  
The Datacomm Specialist - Senior is responsible for the day to day maintenance and support of the data communications equipment and systems within UPMC and affiliated business units for connectivity requests and/or reported problems. The Datacomm Specialist - Senior reviews, organizes, communicates and records all requests for ENG services. Additional responsibilities and accountabilities include basic configuration of data communications devices, design and implementation of local and wide area networking, problem determination knowledge in these areas. The Datacomm Specialist - Senior is expected to review, organize, communicate, and record requests for service additions, deletions, and/or changes within UPMC. The Data Communications Specialist - Senior also will provide technical assistance to departmental personnel, clients, vendors, and other parties as assigned to meet business requirements or provide continued network services. The Datacomm Specialist - Senior works closely with all UPMC departments and business units, ISD departments and/or groups, as required, to meet business objectives, resolve problems, provide technical assistance in accordance with assigned responsibilities, and when necessary, coordinates with other telecommunications resources in carrying out the assigned responsibilities. This position also interacts with vendors and suppliers.

Why work at UPMC?

  • At UPMC, we develop strong leaders who support and engage incredible team members. Together, we create an exceptional UPMC Experience for our co-workers and our patients.
  • A recent study showed that UPMC benefits are 20% higher in value than other health care providers in our market. UPMC offers tuition reimbursement, competitive pay, generous paid time off, and much more.
  • AWARD-WINNING WORKPLACE: Ranked #1 for Best Places to Work for Women & Diverse Managers by the Diversity MBA.
  • We have a rewarding career ladder to grow your career with UPMC.


Responsibilities:

  • Coordinate with other ISD departments or assigned group/person, on all requests for addition, relocation, and/or removal of required wiring to meet UPMC network client requirement(s).
  • Provide support as required by ISD's Disaster Recovery Plan.
  • Assist with installation and support of networks, including LAN/WAN/WLAN systems.
  • Assist in the implementation and maintenance of data or voice and data communication networks.
  • Control project costs and communicate any project-related expenses to project manager.
  • Provide ISD Level II support services for problem calls escalated by the NOC and coordinate with UPMC personnel and vendors to resolve issues. Report back to the NOC on problem status until resolved.
  • Additionally, this position may be required to maintain a stand by status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the stand by period. The frequency varies based upon the number of colleagues in the rotation.
  • Assist with network sizing and network troubleshooting.
  • Provide on-call support (non-business hours) as established and in accordance with ISD Enterprise Communications Group Policies and Procedures, Service Level Agreements, and any other documentation or directives, as determined by the Manager, Data Communications and/or the Director, ISD Enterprise Communications Group.
  • Troubleshoot simple network problems.
  • Maintain electronic documentation, as defined by the Manager outlining wiring and interconnection for all UPMC facilities, as approved by the Manager or the Director, ISD, including master and Senior wiring closet configurations, cross-connection to data communications hardware (switches, routers, hubs, etc.), and other hardware as part of all projects and/or initiatives assigned.
  • Apprise project manager of status, schedule variances, and outstanding issues.
  • Coordinate and support installation of data communications network hardware including, but not limited to routers, switches, hubs, servers, terminals, printers, personal computers, controllers, wireless access points, etc. as outlined and documented in assigned project(s) and/or initiative(s).
  • Balance quality of work with deadlines and budget.
  • Plan, publish, maintain, and distribute technical documentation pertaining to UPMC Data Communications network including pictures, procedures, practices, and problem determination guidelines as requested or assigned by the Manager, Data Communications, and/or the Director, ISD Enterprise Communications Group.
  • Develop working knowledge of multiple communications protocols.
  • Review all assigned UPMC network client specialized service requests, received through request notification systems and respond to client requests, within service level, providing information as to service(s) and lead-time to meet objective. Coordinate with client in service delivery activities and all requirements to meet the request, keeping the client current on the status of the service request (i.e. phone call, email, etc.).
  • Perform site surveys with ISD and client representatives to insure complete and accurate record-keeping and project documentation for requested services, including wiring requirements in support of the client request, specialized power requirements in support of data and/or voice communications hardware. Provide technical assistance pertaining to guidelines and/or rules/regulations covering wiring systems and network infrastructure connectivity.
  • Provide service to ISD client community, patients, families and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.
  • Provide on-call support (business hours) as established and in accordance with ISD Enterprise Communications Group Policies and Procedures, Service Level Agreements, and any other documentation or directives, as determined by the Manager, Data Communications and/or the Director, ISD Enterprise Communications Group.
  • Record time spent on assignments (projects, initiatives, requests) in accordance with ISD and ISD Enterprise Communications Group Policies and guidelines.
  • Understand and explain network topologies, network hardware and protocols.

 

Qualifications

Qualifications  

  • Typically has 5+ years of data communications infrastructure design and support experience.
  • Mastery of the essential knowledge base for an IT professional.
  • Must possess ability to: Proficiently apply IT methods, professional knowledge, and UPMC standards and practices. Intuitively grasp familiar, stable system performance situations. Respond to unfamiliar, undefined, unexpected, or unstable situations with the professionally prescribed standard response.
  • Recognize subtle problems with system design or performance and act appropriately to improve the condition, seeking validation of actions in advance as appropriate.
  • Maintain effective relationships with business partners, professional peers, and other team members.
  • Coach less experienced IT professionals. Complete on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities.
  • Demonstrate thorough understanding of the fundamental tools and concepts of one of the IT professional disciplines (i.e., Applications, Business Analysis, Customer Service, Data, Networking, Operations, Security, Systems Engineering, etc.) and applies that understanding to make independent practical contributions to IT work within a particular UPMC department or function.

 

Licensure, Certifications, and Clearances:

  • Act 31 Child Abuse Reporting with renewal
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran

Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

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