COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit

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   Current UPMC employees must apply in HR Direct

Team Lead, Absence Management (Remote, US)

  • Job ID: 021587397
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: UPMC Health Plan
  • Department: Leave Specialists
  • Location: Work From Home
  • Union Position: No
  • Salary Range: $30.06 to $50.63 / hour


UPMC's Workpartners group is seeking a Team Lead for their Absence Management team! 
The Team Lead, Absence Management is responsible for workflow of five or more absence professionals. The Team Lead will provide support and assistance to administer absence management programs, with an emphasis on delivering an exceptional customer experience to absence clients. Team lead will seek performance improvements and ensure compliance through periodic quality review audits and metric review. Team lead will be a subject matter expert and resource for employees, supporting absence management programs and support to new employees during onboarding. Team lead works directly with supervisor to manage daily operations within the department and meet all departmental goal and objectives. Position maintains a high level of interaction with internal departments to develop an integrated absence management program. Additionally, Team Lead should be able to fulfill all the major duties of a Absence Specialist.

Preferences: Leading by example, training and documenting processes, performance management, Business Agility, Excellent Multitasking skills and customer service/empathy skills. Success and ownership with change management and communication of change.

This role is mostly work-from-home but may be required to come into the office occasionally, as needed. 



  • Maintain a positive work environment through employee recognition and interaction.
  • Assist in the resolution of difficult claim requests; provide subject matter expertise on federal regulations and accept escalated calls from team members.
  • Provide backup and team support during supervisor?s absence.
  • Participate in team meetings and provide information to team members in a timely manner.
  • Participate and develop on demand client trainings to facilitate ongoing understanding and knowledge of the regulations and client specific policies.
  • Support Supervisor in the analysis of absence patterns and issues to be reviewed with clients. Provide recommendations to address opportunities.
  • Assist in the generation of client on demand reports such as open case lists and reports of employee usage.
  • Provide mentoring support to peers when dealing with challenging leave issues such as extended time away from work, complex medical diagnoses and recertification issues.
  • Assists in the identification of recommendations to positively impact the efficiency and quality of service delivery.
  • Assist with the counseling process as requested.
  • Participate in interviewing, hiring and training of new team members.
  • Serves as the escalated communication link for all parties involved in absence program including employees, client company representatives, health care providers, union officials, and other UPMC or Workpartners professionals.
  • Assist in the development/enhancement of policies and procedures. Monitor and refine workflows to facilitate communication and teamwork between departments.
  • Maintain reporting to identify root cause of potential or existing performance problems.
  • Ensure program compliance through periodic quality review audits.
  • Monitor case assignments, overdue ToDos and other key performance metrics. Identify outliers and address performance gaps.
  • Support staff performance indicators through feedback, recommendations and development of action plans to meet customer service standards.
  • Team Lead supports leadership and administration of all leave requests to ensure quality customer service for all Work Partners' clients, while maintaining a working caseload, in coordination with customer policy.



  • Bachelor's degree (concentration in HR or business preferred) or equivalent experience required.
  • Minimum 4 years of absence claim administration required
    • Or 2 years of internal Workpartners Absence Specialist experience required (Time as Leave or Disability Specialist is equivalent).
  • Demonstrated leadership experience required.
  • Experience leading by example, training and documenting processes, performance management, Business Agility, Excellent Multitasking skills and customer service/empathy skills. Success and ownership with change management and communication of change.

Licensure, Certifications, and Clearances:

  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

Security Alert

We are aware of scams targeting UPMC and other large companies that involve individuals posing as employees to illegitimately conduct interviews and extend false employment offers and payments to gain access to candidates' personal information. Please note that UPMC will not communicate with candidates through third-party email services like Gmail or Yahoo. While some interviews may take place via a video conferencing service, UPMC Talent Acquisition will not conduct interviews via Skype or Google Hangouts. UPMC will never ask for or disburse funds during the recruitment process. If you are hired into a role with a sign-on bonus or similar incentive, funds will be paid to you by UPMC after your start date.

If you suspect you have been a victim of a fraudulent UPMC job offer, please report the attempt using this form.