COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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   Current UPMC employees must apply in HR Direct

Supervisor, Patient Access

  • Job ID: 073606294
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: Monday-Friday daylight
  • Shift: Day Job
  • Facility: Corporate Health Services
  • Department: Urban Consol Scheduling
  • Location: 2 Hot Metal Street, Pittsburgh PA 15203
  • Union Position: No
  • Salary Range: $25.52 to $44.13 / hour

Description

UPMC is hiring a Supervisor of Patient Access! This position will work Monday through Friday daylight (start and end time vary between 7am to 5pm). This supervisor will be overseeing the Interventional Radiology team, the CLD scheduling team and assist with Women’s Imaging and Radiology. This is a growing department so there may be additional responsibilities/direct reports added as time goes on.

This position will perform a wide variety of functions dependent on the needs of the department. Responsible for technical support, cognizant skills required for other roles in the department, staff direction and development, leadership, accountability for key performance indicators, quality improvement, continuing education activities and supervision of associates. Need to ensure that methodologies, policies and procedures are deployed to guarantee the highest quality standards with extraordinary customer service as the goal. Need to demonstrate the philosophies and core values of UPMC in performance of duties.

An ideal candidate will have a supervisory background, ideally in the medical/ call center fields. They will be able to effectively work with and communicate with the agents, help to coach and mentor the team, be able to multi task and look for ways to better the scheduling experience for the patients and agents.

Responsibilities:

  • Responsible for training new associates and provide ongoing education and communication to staff. - Review to ensure 100% compliance with uLearn requirements is met. - Evaluates staff to ensure compliance with departmental competencies is met invoking additional training as needed.
  • Support and contribute to UPMC core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities. Incorporates acts of dignity and respect in daily interactions.
  • Participate in assigned committees, special project task and work groups as directed by department management.
  • Develop and update work specific procedural and policy documentation.
  • Foster an environment that encourages associate growth and development. - Serve as a coach, mentor, team builder and facilitator. - Provides on call support to staff in the event of problems and/or staffing concerns. - Serves as a resource person for technical and/or operational questions as a liaison with clinical and non clinical departments ensuring highest standards of data integrity is met. - Identify problems; define alternatives and recommends practical efficient solutions.
  • Conduct new associate interviews working with HR to finalize process. Collaborate with the manager and utilizes other resources regarding personal issues and/or situations that have real or potential impact on the department and/or institution.
  • Represent department in the absence of the manager. Make effective decisions within the scope of delegated authority.
  • Completes department schedule, weekly time/attendance and monitors PTO requests to ensure staffing coverage. Manage overtime keeping within budgetary requirements.
  • Follow up on customer complaints and issues; ensure problem resolution and corrective action for long term solution.

 

Qualifications

  • Associate or Bachelor's degree in business, healthcare administration, finance or related field and 1 year of healthcare billing, registration or patient business services experience required.
    • Or a minimum of 4 years of healthcare billing, registration or patient business services environment.
  • Supervisory experience preferred.
  • Strong interpersonal and communication skills and ability to effectively problem solve and make independent decisions.
  • Know insurance pre-certification/pre-authorization, Managed Care, Medicare/Medicaid and Commercial insurance plans. Prior working experience on personal computers and various office equipment.


Licensure, Certifications, and Clearances:
Credentialing as a Certified Healthcare Access Associate (CHAA) through the National Association of Healthcare Access Management (NAHAM) preferred.
 

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UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization’s diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Differences) Network, which support the implementation of our diversity strategy.

UPMC is an Equal Opportunity Employer/Disability/Veteran

COVID-19 Vaccination Information

Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.

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At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

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