Description

Purpose:
Credentialed Trainers (CT) use the curriculum, lessons, and training materials created by the principal trainers to train end-users and provide post-training support.

Responsibilities:

• Prepares training materials to use during classroom training.
• Facilitates training sessions to end-users on proper use of the application.
• Assists in the coordination of training logistics (i.e., courses, meeting rooms, registrations, timeframes, etc.) in collaboration with the Principal Trainer.
• Assists in the preparation of the training system for hands-on training, developing training scenarios and training patients, etc.
• Maintains system documentation.
• Coordinates the training of end-users for new releases.
• Provides demonstrations of system functionality as necessary.
• Administers post-live refresher, optimization and skills-enhancement training.
• Administers end-user proficiency assessments and in-system checklists.
• Tests lesson plans and training environment build.
• Collects feedback from trainees in class and communicates feedback information to Principal Trainer
• Maintains open, productive communication with management and staff of both internal and external customers.
• Identifies and escalates concerns of pertinent issues to Director or Vice President directly responsible for the specific project or initiative as appropriate.
• Maintains and promotes positive, productive and proactive inter- and intradepartmental relationships to facilitate effective collaboration.
• Provides consultation related to information systems.
• Updates and manages project/activity list.
• Adheres to PinnacleHealth Standards of Behavior.
• Serves as a positive role model for individuals in the department and throughout the organization.
• Sets annual goals for personal and professional growth.

Qualifications

• Ability to lead others and clearly communicate the importance of training to all stakeholders in the project.
• Experience with adult education, instructional design and curriculum delivery.
• Strong verbal communication and public speaking skills.
• Knowledge of organizational workflows.
• Ability to develop and adhere to time schedules in order to meet project deadlines and to sequence activities logically
• Interpersonal skills at a level to function well in a wide range of administrative, management and patient care environments.
• Regular need to work effectively with wide range of very senior to very junior individuals under training project and ad hoc conditions.
• Ability to follow instructions, procedures, and assignments accurately within a set time frame and to function under stressful situations in a calm and rational manner.
• Knowledge of and the ability to use PC-based word processing, spreadsheet and presentation software to create teaching/learning materials and documentation.
• Excellent knowledge of the English grammar and spelling for use in both verbal and written communication.
• Bachelor's degree in specialty or Education preferred
• Experience with technology and/or healthcare is strongly desired.
• A proficiency in Microsoft Word and Excel preferred.
• Skill and experience in adult education preferred.
• A detailed understanding of workflows and system configuration preferred.
• Strong interpersonal skills and effective communication skills preferred.
• Strong organizational skills preferred.
• A strong belief in the value of the Epic installs preferred.
• The ability to write well preferred.
• Clinical or operational experience preferred.

Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days

• Act 34 with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran

Individuals hired into this role must comply with UPMC'S COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.