COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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PC Consultant - Intermediate

  • Job ID: 831650763
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Corporate Information Services
  • Department: HS - MWH Info Svcs
  • Location: 300 Halket St, Pittsburgh PA 15213
  • Union Position: No
  • Salary Range: $25.34 to $38.36 / hour

Description

UPMC is looking to add a PC Consultant to their team. This will be a Full-Time position and will be On-Site supporting UPMC’s Magee Woman’s hospital location.

Description

Under the direction of management and more senior members of the team, the PC Consultant - Intermediate will provide day to day hardware support for the UPMC community end user computing and printer devices. This support will involve hardware evaluation, troubleshooting and repair for printers and computers throughout the enterprise.

Why work at UPMC?

  • At UPMC, we develop strong leaders who support and engage incredible team members. Together, we create an exceptional UPMC Experience for our co-workers and our patients.
  • A recent study showed that UPMC benefits are 20% higher in value than other health care providers in our market. UPMC offers tuition reimbursement, competitive pay, generous paid time off, and much more.
  • AWARD-WINNING WORKPLACE: Ranked #1 for Best Places to Work for Women & Diverse Managers by the Diversity MBA.
  • We have a rewarding career ladder to grow your career with UPMC.

Responsibilities:

  • Provide third level support for problem requests escalated by the ISD Help Desk and/or PC Support and coordinates with UPMC personnel and vendors to resolve issues. Report back to the ISD Help Desk/PC Support and/or end user, regarding problem status until resolved. Document request status and resolution activities, as directed.
  • Ability to manage time, tickets, and workload under the direction of leadership
  • Draws on IT knowledge, previous experience, and other resources to independently resolve issues.
  • Follow procedures for documentation of Break Fix services to the UPMC end user community. Update all project management and time tracking tools accordingly.
  • Work directly with vendors and their systems for part orders and returns
  • Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
  • Responsible for continuous self-study, trainings, certifications, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from management for development and effectively incorporates feedback into work and behaviors.
  • Actively participate in technical mentorship by senior level team members.
  • Provide service to ISD client community, patients, families, and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.
  • Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary. Mentors less experienced staff.
  • Manage small projects with guidance of leadership and senior team members.

 

Qualifications

Qualifications

  • Typically has 2+ years of desktop support and desktop support practices.
  • Must be willing and able to report for work at various UPMC facilities.
  • Ability to perform standard/advanced IT procedures and protocols.
  • Ability to lift 50 pounds and walk up and down hills, to reach the various end user sites at UPMC.
  • Additionally, this position may be required to maintain a stand by status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the stand by period. The frequency varies based upon the number of colleagues in the rotation.

Licensure, Certifications, and Clearances:

  • Act 31 Child Abuse Reporting with renewal
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

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Security Alert

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