COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit

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   Current UPMC employees must apply in HR Direct

Process Improvement Specialist

  • Job ID: 114353803
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: UPMC Hamot
  • Department: Physician Network Admin
  • Location: 300 State Street, Erie PA 16507
  • Union Position: No
  • Salary Range: $30.01 to $50 / hour


The Clinical Improvement Specialist will work directly with Physician Services Division (PSD) practice sites to identify opportunities for clinical process improvement activities and assist with the physician training. This individual will be responsible for performing assessments of clinical workflows, the identification of risk issues for patients and providers, the formulation of recommendations for resolution. Additionally, this individual will help to support the rollout of ambulatory clinical initiatives of other entities of the Health System.


  • Assist Primary Care practices with the development of corrective action plans to enhance pay for performance activities of the various managed care entities.
  • Conducts the training for Electronic Health Record and assists with resolution of problems.
  • Arrange and conduct clinical process assessments for the various primary care and specialty practice sites; develop written strategic planning documents outlining proposed resolution of identified risk issues and problem workflows; arrange and conduct a final review meeting with key practice personnel (physicians, administrators, managers) to present the recommended changes and the benefit to the practice of implementation; determine the timeframe for reassessment based on the individual practice and conduct the re-audit; maintain documentation on department shared drives.
  • Champion ambulatory clinical initiatives in the PSD practices for other entities of the system, i.e., the Electronic Health Record implementation teams, UPMC Health Plan, the UPMC Diabetes Institute.
  • Staff relevant committees of PSD as assigned by the Vice President or Administrator.
  • Support EpicCare rollout for PSD practices; questionnaires, work plans, content sessions and go lives
  • Assist with accomplishing the goals of the annual Medical Management Work Plan.
  • Perform projects independently, establish deadlines, prioritize work, and keep supervisory staff appraised of the project's progress or identified barriers to completion.




  • Bachelor's degree in Nursing, Business Administration or related field required at time of hire/transfer,
  • 5 years of related experience required In Lieu of Bachelor's Degree; equivalent combination of education/experience will be accepted.
  • Must be able to demonstrate skills to understand and interpret data
  • Knowledge of information systems and process improvement techniques


  • Master's degree in Business Administration
  • Outpatient physician office experience
  • Previous experience with medical insurance

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.

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Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

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