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Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit

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   Current UPMC employees must apply in HR Direct

Operations Analyst III Revenue Cycle

  • Job ID: 077500193
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Corporate Revenue Cycle
  • Department: Rev Cyc Ins Collections
  • Location: 2 Hot Metal Street, Pittsburgh PA 15203
  • Union Position: No
  • Salary Range: $30.06 to $50.63 / hour


Job Summary:
Under the general direction of the Sr. Director, responsible for comprehensive analysis of data and information for various UPMP products, evaluation of clients business environments and works with Information Services Staff and client professionals to develop requirements for information technology solutions related to business operations. This individual must possess a clear understanding of financial, clinical, and other information generated by numerous sources to identify opportunities to improve clinical and financial performance. Furthermore the position requires the ability to articulate these opportunities to internal and external audiences, implement the solutions and track and monitor progress. These functions must be done while also weighing the practical consideration and potential barriers that need to be overcome to successfully implement new programs and processes.


  • Assures quality of information technology solutions through business case and application level testing; validates test results to initial business needs.
  • Work with Information Services staff and the integration team to design, test and deploy appropriate hardware solutions, connectivity requirements and interface solutions, as appropriate.
  • Works with management on all Access/Revenue Cycle initiatives such as meaningful use of the EHR, telemedicine projects etc.
  • Protects the integrity and confidentiality of all data and information through physical and electronic measures
  • Assists with the design and documentation of business/system functional requirements in formats to facilitate the development of deliverables such as Request for Proposals and/or Information, custom development efforts, project based planning documents such as scope documents and client services communication.
  • Works with ISD staff, clients and/or vendors to evaluate technology solutions including both packaged system solutions and custom development application and component development options.
  • Provide ongoing troubleshooting, support and maintenance of eRecord production applications
  • Manages Project Request for System Enhancements and Changes by working closely with the IT team.
  • Evaluates and documents client needs and all aspects of business processes both operational and financial, including current process analysis; and proposed revisions to optimize business processes.
  • Provide service according to the expectations of policies/procedures and standards developed around the Access/Revenue Cycle for client departments.



  • Bachelors with 2 years of relevant experience
  • OR High School Diploma/GED with 4 years of relevant experience required.
  • Good oral and written communication skills are required.
  • Extensive related experience will be considered.
  • Superior computer skills with expert knowledge in Word, Excel and EpicCare/eRecord preferred.
  • Demonstrate a high degree of professionalism, enthusiasm and initiative on a daily basis.
  • Ability to work in a fast-paced environment a must.
  • Ability to manage multiple tasks and projects, and forge strong interpersonal relationships within the department, with other departments, and with external audiences.
  • Attention to detail is critical to the success of this position, with demonstrated competency in customer orientation and the ability to deal with ambiguity.
  • Excellent planning, communication, documentation, organizational, analytical, and problem solving abilities.
  • Ability to interpret and summarize results of various analyses in a timely and meaningful way.
  • Ability to effectively approach problem solving.
  • Ability to re-engineer processes to positively impact productivity in terms of timeliness and accuracy.
  • Possess technical knowledge and expertise in understanding patient access, physician template utilization and must possess an understanding of the complex information system solutions and the implementation/support of those solutions in the client community.
  • Ability to analyze financial & clinical results and to comprehend forecasting models.
  • Well-informed and conversant with general business, economic, and clinical matters.
  • Effective analytical skills are required.

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct

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