COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit

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   Current UPMC employees must apply in HR Direct

Supervisor, Patient Access - Revenue Cycle

  • Job ID: 154857175
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Corporate Revenue Cycle
  • Department: Rev Cyc Patient Arrival
  • Location: 620 Howard Avenue, Altoona PA 16601
  • Union Position: No
  • Salary Range: $23.77 to $41.22 / hour



Do you have experience in Patient Access?  Do you have supervisory skills?  UPMC's Revenue Cycle Department is looking to hire a full-time Supervisor, Patient Access to support UPMC Altoona.  The position is primarily Monday through Friday during daylight hours, however all shifts would be required as needed to help maintain staffing levels (weekdays and weekends, as well as daylights, evenings, and overnights).  The position also requires on-call periods on a rotating basis.

As the Supervisor, you will perform a wide variety of functions depending on the needs of the department.  You will be responsible for technical support, cognizant skills required for other roles in the department, staff direction and development, leadership, accountability for key performance indicators, quality improvement, continuing education activities and supervision of associates. In this role, you will need to ensure that methodologies, policies and procedures are deployed to guarantee the highest quality standards with extraordinary customer service as the goal. The Supervisor demonstrates the philosophies and core values of UPMC in the performance of duties.


  • Complete department schedule and weekly time/attendance, and monitor PTO requests to ensure staffing coverage. Manage overtime keeping within budgetary requirements.

  • Participate in assigned committees, special project tasks, and work groups as directed by department management.

  • Foster an environment that encourages associate growth and development by serving as a coach, mentor, team builder, and facilitator.

  • Provides on call support to staff in the event of problems and/or staffing concerns.

  • Serves as a resource person for technical and/or operational questions as a liaison with clinical and non-clinical departments, ensuring highest standards of data integrity are met.

  • Identify problems, define alternatives, and recommend practical efficient solutions.

  • Responsible for training new associates and provide ongoing education and communication to staff. Review to ensure 100% compliance with uLearn requirements is met. Evaluate staff to ensure compliance with departmental competencies is met invoking additional training as needed.

  • Support and contribute to UPMC core values and guiding principles and abide by all UPMC departmental policies, procedures, and goals in the process of performing all job responsibilities. Incorporate acts of dignity and respect in daily interactions.

  • Represent department in the absence of the manager. Make effective decisions within the scope of delegated authority.

  • Follow up on customer complaints and issues; ensure problem resolution and corrective action for long term solution.

  • Conduct new associate interviews, working with HR to finalize process.

  • Collaborate with the manager and utilize other resources regarding personal issues and/or situations that have real or potential impact on the department and/or institution.

  • Develop and update work specific procedural and policy documentation.



  • BS in healthcare administration, finance, or related field and 1 year of healthcare billing, registration, or patient business services OR HS/Equivalent and 3 years of healthcare billing, registration, or patient business services, OR equivalent combination of education and experience required.

  • Strong interpersonal and communication skills and ability to effectively problem solve and make independent decisions.

  • Know insurance pre-certification/pre-authorization, Managed Care, Medicare/Medicaid, and Commercial insurance plans.

  • Prior working experience on personal computers and various office equipment.

Licensure, Certifications, and Clearances:

  • Credentialing as a Certified Healthcare Access Associate (CHAA) through the National Association of Healthcare Access Management (NAHAM) preferred.

  • Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

Security Alert

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If you suspect you have been a victim of a fraudulent UPMC job offer, please report the attempt using this form.