COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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   Current UPMC employees must apply in HR Direct

Ed Communication Tech

Description

ED Communication Tech

Full-time, Day/Evening Shift, every other weekend and holiday

AFSCME - Union

Posted: January 10, 2023

This position has a minimum start rate of $15.44.

Purpose:
Receive incoming calls for patients appropriately arriving at the Emergency Department with appropriate customer service skills. This may include ambulance calls; physician offices or extended care. In addition, coordinates all transports and transfers from the Emergency Department to the next level of cardailyis. Assists with quality assurance monitoring within the department regarding communication and documentation.

Responsibilities:

  • Maintains understanding and knowledge of requirements and appropriate collaboration with prehospital providers in the emergency department setting. Notes any deviation in prehospital provider communication to the appropriate management in the Emergency Department for follow-up.
  • Coordinates all transports and transfers from the Emergency Department to the next level of care daily.
  • Communicates appropriate information from calls received to the assigned staff member / clinical manager. Updates the department patient tracking board to ensure patients' beds are assigned immediately when available.
  • Documents all calls received or made regarding patient arrival, discharge, or transfer of inappropriate Emergency Department medical records. Assures all necessary paperwork is completed at transfer.
  • On an as-needed basis, can perform patient care as needed such as venipuncture, EKG, and activities of daily living for the patient
  • Adheres to universal precautions and complies with established occupational exposure policies.
  • Assists with department Continuous Performance Improvement / Quality Assurance as assigned daily.
  • Maintains department and equipment in an orderly fashion, cleaning, restocking, and orders as necessary. Maintains instruments and trays as assigned.
  • Receives incoming calls for patients appropriately arriving at the Emergency Department with good customer service skills. This may include ambulance calls; physician offices or extended care facilities daily. Verbal and nonverbal Communication must be appropriate displaying strong customer service skills.
  • Escorts patients to and from Departments as assigned. Assists patient in bed, turning, lifting, positioning, and ambulating.
  • Participates in patient care conferences providing input in patient care planning and patient/family teaching, and CPI processes.
  • Maintains proficiency/competency in patient care testing as defined in the evaluation criteria established by the lab.
  • Assists as directed in the role of bed assignment for patients arriving at the Emergency Department with the direction of the Clinical Manager and/or Triage Nurse. This includes monitoring the patient tracking board to facilitate patient flow within the department.
  • Observes, reports, and documents all unusual symptoms, condition changes, and care delivered according to DEM policy
  • Utilizes restraints and protective mechanisms as necessary and documents appropriately.

 

Qualifications

  • Education and Formal Training Required: High School Diploma, GED required.
  • Successful completion of the Paramedic Program as a minimum qualification.
  • Maintains required Continuing Education Credits annually for paramedic status
  • Experience Required: Must show evidence of continuing education credits in the past year through the Emergency Medical System Council.
  • Specific abilities: Adapt to constant change inherent in healthcare. Maintain good working relationships with the Medical Staff, Administration, and other departmental personnel who are involved in the care of patients. Meets requirements of the job. Appropriate customer relations skills to include tone of voice on the phone, timely responses, obtaining needed information


Licensure, Certifications, and Clearances:
Certification in BLS according to level of trainingCPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire
 

  • Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
  • Act 31 Child Abuse Reporting
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

COVID-19 Vaccination Information

Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.

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   Current UPMC employees must apply in HR Direct

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