Description

UPMC Health Plan is hiring a full-time Coordinator, Quality Improvement to help support the Quality Improvement Department for its downtown Pittsburgh location at the US Steel Tower. This is a Monday through Friday daylight position. The team is currently working remotely but will eventually return to the office in a hybrid structure. 

This role will coordinate QI activities and support various functions within the scope of the Health Plan Quality Improvement Program, working both independently and as a team member. The functions include but are not limited to performance monitoring and assessment, clinical practice guideline management, data collection, abstraction and analysis and the continual advancement of the quality improvement process as a means to achieve the Health Plan's goals of excellence.


Responsibilities:

• Support and champion UPMC Health Plan safety initiatives as assigned.
• Perform duties and responsibilities in accordance with the philosophy, standards and policies and procedures of the UPMC Health System, including conveying courtesy, respect, enthusiasm and a positive attitude through all contacts with staff, health plan members, providers, peers and visitors.
• Participate in the Health Plan Effectiveness Data and Information Set (HEDIS) program, including data collection and abstraction, performing root cause analysis, designing and/or implementing improvement plans, and monitoring and reporting results in accordance with the department's designated work plan.
• Participate in year-round HEDIS open gap reviews.
• Participate in supplemental data audit reviews.
• Conduct Quality of Care investigations in a timely and thorough manner, tracking and trending of the data and participation in annual trainings for other HealthPlan teams that can provide referrals to QI for investigation.
• Participation in provider education and quality improvement initiatives related to HEDIS including HEDIS measure education,  as needed.
• Support the UPMC Health Plan Committee functions and activities as assigned. Ensure that meetings are organized, well documented and that they meet the Health Plan goals and objectives and the individual Committee's roles and responsibilities.
• Work is conducted within the time parameters and in accordance with UPMC Health Plan Policies and Procedures, the Health Plan's Quality Improvement Description and Work Plan as well as the requirements and expectations of the Pennsylvania Department of Public Welfare, The Pennsylvania Department of Health and any other state or federal agencies and accreditation agencies.
• Assist with the coordinated responses to Requests for Information or Proposals for the UPMC Health Plan Business Development staff related to the Quality Improvement program as needed.
• Support the UPMC Health Plan Committee functions and activities as assigned. Ensure that meetings are organized, well documented and that they meet the Health Plan goals and objectives and the individual Committee's roles and responsibilities.
• Demonstrate appropriate application of policies, procedures, and guidelines through continuous learning. Ensure that performance measurement is sufficient to produce meaningful and accurate results. Council, guide and instruct Health Plan employees on adherence to accreditation standards, HEDIS focused activities and other quality improvement initiatives.
• Adhere to the UPMC Health Plan HIPAA Compliance Guidelines. Ensure that HIPAA standards are met in all aspects of the Department functions including delegated functions. Ensure that all releases of member personal health information, which are conducted outside of the realm of Treatment, Payment, or Operations are appropriately documented.
• Support the Health Plan's Complaint and Grievance process as needed: conducting quality of care reviews, coordination of follow-up, reporting of the activities and monitoring corrective action plans.
• Support the UPMC Health Plan Committee functions and activities as assigned. Ensure that meetings are organized, well documented and that they meet the Health Plan goals and objectives and the individual Committee's roles and responsibilities.

Qualifications

• Bachelors' degree in a health care field or equivalent work experience required. BSN or RN is preferred.
• 5 years of health care experience is required.
• Prior experience with or knowledge of the Health Plan Effectiveness Data and Information Set (HEDIS) preferred
• Proficiency in Microsoft Word and Excel required; PowerPoint and Access proficiency preferred. Excellent verbal, written and presentation skills are required.
• Professionalism, enthusiasm and initiative are expected.
• Ability to work independently and as productive team member is essential.
• Prior knowledge of the managed care environment and the basic tenets of continuous quality improvement are strongly preferred
• Experience with data collection, analysis and management is a plus.

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

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