COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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Facilities Dispatcher (Call Center)

  • Job ID: 229636143
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Corporate Administrative Srvs
  • Department: Dispatch Team
  • Location: 3514 Fifth Avenue, Pittsburgh PA 15213
  • Union Position: No
  • Salary Range: $16.77 to $26.31 / hour

Description

UPMC is hiring a Facilities Dispatcher to join our Corporate Team! This position will work varied shifts and varied days to support our 24/7 department.  The position will have the option to be fully remote too after onsite training!

The Facilities Dispatcher will act as a principal contact to field, prioritize, and dispatch routine and emergency requests for facilities operations and other essential services across all UPMC hospital campuses, senior living facilities, and other non-hospital-based facilities.  As well as utilizing a matrix of communications tools to ensure timely transmission and support to protect and promote the safety of patients, staff and visitors to UPMC in a manner that reflects the organizations mission and values.

Do you have prior dispatching experience?  If so, this could be the next step in your career.  Apply today!

Responsibilities:

 

  • Simultaneously operate a multi-line IP system and multiple online applications such as CMMS, instant chat, web requests, and SharePoint to field, analyze, and distribute maintenance and other essential service requests.? Follow established systemwide standardization and Best Practice protocols to interpret and respond to customer requests for facilities logistics and operational needs.
  • Act as a primary point of contact for all internal and external emergencies affecting operations, including but not limited to vertical transportation failures and entrapments, pneumatic tube system failures, system alarms, MobileView temperature alerts, utility outages, condition alerts, floods, inclement weather, etc.
  • Maintain constant and detailed communication with a hybrid team of on-site and remote co-workers to facilitate accurate shift logs, unpredictable shop schedule changes, and timely facilities staffing changes.? Preserve CMMS work order data integrity to enable time charge accuracy, track asset downtime, and capture cost recovery information.
  • Exhibit professionalism, flexibility, and conscientiousness in every customer interaction to foster an environment that reflects UPMC?s core values and promotes patient safety and satisfaction.? Work with on-site management teams and clinical staff to coordinate on-site life safety inspections by external regulatory agencies, as needed.? Receive and track facilities staff call offs for multiple hospitals; disseminate to appropriate leadership teams.
  • Answer overflow calls for executive staff, relaying messages in a prompt manner.? Performs in accordance with system-wide competencies/behaviors.? Performs other duties as assigned.

 

Qualifications

  • High school diploma or equivalent is required.
  • One year of experience as a dispatcher and/or call center operator preferred.
  • Proficiency in Microsoft Office programs with a typing ability of greater than 45 WPM required.
  • Must have the ability to organize and direct routine and emergency response with tact, persuasiveness, clarity and forcefulness.
  • Ability to think quickly respond appropriately under stressful and/or emergency situations required.
  • Must possess a combination of human relations, technical, and knowledge related to basic maintenance and facilities operations and demonstrable analytical skills with the ability to immediately recognize hazards or threats to life safety, patient safety, etc.
  • Must be able to instruct customer to implement safety protocols while gaining all necessary information in the process.


Licensure, Certifications, and Clearances:

  • Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

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Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

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Security Alert

We are aware of scams targeting UPMC and other large companies that involve individuals posing as employees to illegitimately conduct interviews and extend false employment offers and payments to gain access to candidates' personal information. Please note that UPMC will not communicate with candidates through third-party email services like Gmail or Yahoo. While some interviews may take place via a video conferencing service, UPMC Talent Acquisition will not conduct interviews via Skype or Google Hangouts. UPMC will never ask for or disburse funds during the recruitment process. If you are hired into a role with a sign-on bonus or similar incentive, funds will be paid to you by UPMC after your start date.

If you suspect you have been a victim of a fraudulent UPMC job offer, please report the attempt using this form.