Description
UPMC Western Maryland is seeking a friendly, detail-oriented Receptionist to support our Cancer Center.
This is a Monday - Friday, 8:00 am - 4:30 pm position.
The Receptionist will provide for answering calls made to the branch and directing them appropriately in an efficient and customer responsive manner.
Responsibilities:
- Focus on customer service and continually strive to perform the duties of their job in a manner that will result in optimal patient satisfaction.
- Exhibit proven ability to facilitate change.
- Receive and greet visitors and interacts with courier daily.
- Identify, develop and participate in process improvement opportunities within the home health agency that will enhance the quality of service we provide.
- Attend compliance training and adheres to the organization standards of conduct, policies and procedures.
- Process outgoing mail and separate mail to appropriate locations.
- Answer, screen and direct calls to appropriate staff or takes message.
- Type and proof correspondence, minutes and reports as directed.
- Relay information from patients, hospitals, physicians, families and visitors by phone or voicemail.
- Perform duties and job responsibilities in a fashion which coincides with the service management philosophy of UPMC/Jefferson Regional Home Health, L.P. towards patients, visitors, staff, peers, physicians and other departments within the organization.
Qualifications
- Completion of High school diploma or GED.
- Able to use computer software applications such as word processing and use of basic office equipment.
- Able to provide information in a clear and concise manner.
- Prefer Business course background including typing, filing, business math and business english.
- Prefer Experience with a telephone system.
Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity Employer/Disability/Veteran
Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.
Total Rewards
More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.
Our Values
At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.