Description
The Intake Process Specialist 1 is responsible for performing tasks associated with incoming claim forms, correspondence, and other documents of a more complex nature, such as requiring additional research, sensitive/high profile correspondence, or returned mail. Provides basic administrative support for the entirety of the Insurance Services Division Blueprint.
Responsibilities:
- Effectively prioritize and complete all assigned tasks.
- Provide timely, thorough, and accurate outcomes that meet expected deadlines.
- Coordinate and track all documents utilized by and/or for the department including mail.
- Enter and maintain documents in physical and/or digital files.
- Respond to inquiries and release authorized information as directed.
- Manage, track, and organize all incoming mail.
- Communicate effectively and regularly with other staff, supervisors, managers, and director.
- Operates as a team player contributing to a positive work environment.
Qualifications
- High School diploma or equivalent.
- Ability to work independently in a team setting.
- Possess basic analytical skills necessary to evaluate Stakeholder inquiries.
- Good organization skills.
- Proficiency in typing required.
- Physical effort and demands and/or working conditions.
- Ability to lift boxes and arrange materials. Computer skills including Microsoft Word, Excel, and Outlook preferred. Must be able to thrive in a fast-paced production environment and contribute to a positive work culture.
Licensure, Certifications, and Clearances:
- Act 34
- UPMC is an Equal Opportunity Employer/Disability/Veteran
Total Rewards
More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.
Our Values
At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.