Description

Are you looking to establish a fulfilling career while elevating patients' experience? As an Office Assistant with UPMC Hillman Cancer Center, you'll make a meaningful difference on our team by working with our Life Changers to provide high-quality patient care. Build relationships with patients as you help them find comfort in a safe environment. With a premier benefits package and endless opportunities for growth, browse our roles today to see how you can make a difference with UPMC.

UPMC Hillman Cancer Center is internationally recognized for its leadership in the prevention, detection, diagnosis, and treatment of cancer and is the region's only comprehensive cancer center designated by the National Cancer Institute.

As the preeminent institution in western Pennsylvania for the delivery of cancer care, the performance of basic, translational, and clinical research, and the education of the next generation of cancer researchers and physicians, UPMC Hillman Cancer Center is exceptionally well-positioned to contribute to the global effort to reduce the burden of cancer.

UPMC Hillman Cancer Center is currently hiring a full-time Office Assistant to provide support to our medical oncology office located in Washington, PA. This will be a Monday-Friday, 8 am-4:30 pm position. No weekends or holidays are required!

The Office Assistant will be responsible for making and scheduling patient appointments in an efficient and timely manner, checking patients in and out, chart prep, document scanning, as well as obtaining and entering complete demographic and insurance information. This individual will also be assisting customers in person and on the phone, providing information, and communicating with various departments.

Responsibilities:

• Verify necessary information and records in the medical record and computerized scheduling system. Prepare patient charts for upcoming appointments.
• Completes necessary paperwork such as encounter forms and referrals. Use a computer system to generate the information necessary for billing. Maintain a clean, orderly waiting area including beverage area and reading materials.
• Answer questions regarding patient appointments and testing. Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform the appropriate department/person of the person's arrival performing appropriate check-in and check-out functions.
• Assist with the inpatient billing process.
• Assist physicians with transcription and dictation issues/concerns, and review process for accuracy
• Process medical records release requests.
• Identify stock levels of office supplies and assist with ordering/inventory management.
• Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed. Answer telephone, screen calls, take messages and provide information in a courteous manner.
• Schedule diagnostic testing and obtain insurance authorizations, verifications, and referrals in a timely fashion
• Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks. Schedule, coordinate and reschedule patient appointments. Relay necessary messages to staff and providers.

Qualifications

Applicants will be placed in the appropriate job title and salary based on their individual experience and education.

Office Assistant I:

• High school diploma or GED is required.
• 1 year work experience, preferably in a medical office setting.
• Knowledge of medical terminology preferred.
• Word processing and computer experience required.
• Healthcare experience is highly preferred.

Office Assistant II:

• High school diploma or GED
• Three years of work experience, preferably in a medical office setting.
• Knowledge of medical terminology preferred.
• Word processing and computer experience required.
• Healthcare experience is highly preferred.

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

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Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.