COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit

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   Current UPMC employees must apply in HR Direct

Operations Analyst, Associate

  • Job ID: 117575619
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: 7:30 a.m. to 4 p.m.
  • Shift: Day Job
  • Facility: Community Care Behavioral Health
  • Department: Provider Reimbursement
  • Location: 339 Sixth Avenue, Pittsburgh PA 15222
  • Union Position: No
  • Salary Range: $23.24 to $40.13 / hour


UPMC Community Care Behavioral Health is seeking a full-time Operations Analyst, Associate to support the Provider Reimbursement Department at the Heinz 57 Center in Downtown Pittsburgh!

The Operations Analyst will work daylight hours, Monday through Friday, in a flexible hybrid work structure combining in-office and work-from-home days!

The Operations Analyst, Associate oversees administrative functions, system processes, and special projects relating to the identification, implementation, and maintenance of the claims transactional system for the Provider Reimbursement team. This role will analyze, identify, propose, and implement solutions, and will act as a subject matter expert in their area. Additionally, the Operations Analyst will train providers on claim submittals, on navigating the billing website, and will provide technical support for their assigned area, interacting with staff to answer questions and resolve issues as they arise.



  • Identify areas of concern that may compromise client satisfaction through data analysis, and propose solutions based on findings, expertise, and research.
  • Model business requirements for new systems, special projects, and enhancements to existing systems, validating and testing fixes/enhancements to new and existing systems.
  • Openly participate in team meetings, provide ideas and suggestions to ensure client satisfaction, and promote teamwork.
  • Complete Executive Summary management documentation, as required.
  • Perform in accordance with system-wide competencies/behaviors.
  • Participate in training programs when available/as requested.
  • Effectively prioritize and complete all assigned tasks.
  • Identify, administer, test, audit, and implement new processes on transactional claims systems.
  • Interface with customers by telephone, correspondence, and/or in-person to answer inquiries and resolve concerns/issues.
  • Perform other duties, as assigned.
  • Assist other departments during periods of backlogs.
  • Manage, update, and maintain source data dictionaries as they relate to processes.
  • Complete inquiries generated from the data reporting and analysis area.
  • Maintain confidentiality.



  • Bachelor's Degree OR equivalent work experience.
  • Minimum of two years of general business experience.
  • Experience in healthcare insurance or healthcare industry preferred, but those with relevant experience in other industries will be considered.
  • Previous experience with billing and claims preferred. 
  • Knowledge of Commercial, Medicaid, Medicare, and/or Individual products preferred.
  • Competence in MS Office required, including Excel, Access, and Word.
  • Excellent planning, communication, documentation, analytical, and problem-solving abilities.
  • Ability to work in a fast-paced environment.
  • Must possess strong interpersonal, organizational, and project management skills, with the ability to work on multiple tasks simultaneously.
  • Experience in QA/Audit/Systems testing development and execution preferred.

Licensure, Certifications, and Clearances:

  • Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

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More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

Security Alert

We are aware of scams targeting UPMC and other large companies that involve individuals posing as employees to illegitimately conduct interviews and extend false employment offers and payments to gain access to candidates' personal information. Please note that UPMC will not communicate with candidates through third-party email services like Gmail or Yahoo. While some interviews may take place via a video conferencing service, UPMC Talent Acquisition will not conduct interviews via Skype or Google Hangouts. UPMC will never ask for or disburse funds during the recruitment process. If you are hired into a role with a sign-on bonus or similar incentive, funds will be paid to you by UPMC after your start date.

If you suspect you have been a victim of a fraudulent UPMC job offer, please report the attempt using this form.