COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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   Current UPMC employees must apply in HR Direct

Concierge Financial Services Coordinator

  • Job ID: 264439713
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Corporate Revenue Cycle
  • Department: Rev Cyc Ins Collections
  • Location: 2 Hot Metal Street, Pittsburgh PA 15203
  • Union Position: No
  • Salary Range: $25.52 to $44.13 / hour

Description

UPMC Revenue Cycle is hiring a Concierge Financial Service Coordinator to work with our international patients at local UPMC hospitals to make sure the financial process is advancing. This position will work from the Quantum One building in Pittsburgh, PA with some work-from-home flexibility. At times you may work on-site at the hospitals in Western PA to meet with our patients. Hours will primarily be Monday through Friday during business hours but may require some flexibility to work with other international groups.

As the Concierge Financial Service Coordinator, you will need to have a solid understanding of the entire revenue cycle process. You will be collaborating with multiple disciplines to achieve the best outcome for the patients and must be comfortable communicating with all levels of an organization  This role deals with people from all over the world and will require you to be acutely aware of cultural differences.
 
If you are looking for an opportunity to think outside of the box and work with international groups, apply today!

Responsibilities:
  • Works collaboratively with the UPMC Global Care team and leadership to ensure all aspects of the financial process are advancing and timely communicated to the team.
  • Ability to interact and present to diverse audiences, including but not limited to the senior leadership, clinicians, patients, and all other pertinent audiences as determined by business requirements.
  • Gather and analyze financial data concerning the referral of an international patient from such sources as physicians, translators, coordinators, hospital departments, governmental offices, etc.
  • Initiate the transfer of funds, deposits, collection of outstanding bills, disbursement, and refunds.
  • Obtain and maintain a complete understanding and working knowledge of all automated systems used by the International Patient Relations and Revenue Cycle.
  • Maintain the international database for revenue, referral base, physician data collections and other pertinent information.
  • Communicate the financial status of the patients to all appropriate parties, physicians, translators, clinical coordinators, hospital departments and other coworkers.
  • Perform the financial clearance process of potential international patients based on the guidelines.
  • Verify coverage for patients with international insurance and/or third-party administrator.
  • Monitor payments for Embassy and third-party administrator, (TPA).
  • Monitor accounts receivable to ensure outstanding balances are at an acceptable threshold.
  • Secure funds for self-pay patients prior to the intervention proceeding.

 

Qualifications

  • Bachelor's degree in business, mathematics, statistics, health care, management, or related field required.
  • Four years of experience in operations.
  • Strong communication, financial analysis, customer service, relationship building and problem-solving skills.
  • Must be dependable, professional, have strong interpersonal skills, be an excellent communicator and prioritize the workload.
  • Experience in working with foreign nationals and sensitivity to cultural issues and needs is preferred
  • Knowledge of international currency and foreign banking systems is preferred
  • Must have strong oral and written communication skills and ability to develop and maintain a working environment, conducive to the education of the various clinical areas regarding fiscal matters.
  • Strong analytical skills utilizing PC-based software applications desired.

Licensure, Certifications, and Clearances:(to be acquired after offer acceptance and before the start date – we will provide instructions on how to obtain)
  • Act 31 Child Abuse Reporting with renewal
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal
UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

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