Description

Are you a passionate nurse looking to come up with innovate ways to keep our nurses engaged and provide guidance on ways to improve quality? This is the role for you! UPMC Passavant is hiring a full time Staff Engagement and Retention Specialist

Purpose:
Formulating, implementing and communicating the employee and patient experience strategies and design, often serving as the team advisor. Recognizing strengths; building and maintaining self-confidence and self-esteem. Challenging the coachee (leader or front-line staff) to move beyond the comfort zone. Breaking down big challenges into manageable steps. Working collaboratively with various leaders to establish accountability. Measure success in behavioral changes of leaders and front-line staff. Reporting structure: Solid-line to CNO with dotted-line to VP Operations and Regional Quality Director.

Responsibilities:

• Develop a successful onboarding program for new hires
• Ensure team members have a clear definition and understanding of their roles/ responsibilities and hold staff accountable for their actions
• Identifies and communicates opportunity for quality improvement.
• Provides leadership, education, and guidance to leaders and front-line staff in order to facilitate implementation and/or completion of required job components.
• Assists Nursing Education, Professional Practice and Quality to hard wire into practice evidence based strategies to improve the employee and patient experience (i.e., special education for plans of correction, urgent organization priorities).
• Practices solid communication skills and demonstrates knowledge of adult learning principles.
• Engage their team and multidisciplinary team members through effective conversations
• Adapts to change and demonstrates flexibility with the change process.
• Demonstrate an understanding of cultural differences and hold staff accountable to develop healthy relationships with ever member of the team
• Exemplifies the organizational values in interactions with Leaders and UPMC customers whether internal or external.
• Run effective meetings.
• Develops and maintains productive working relationships by demonstrating accountability for actions, enthusiasm, motivation and commitment to colleagues and customers.
• Coaches through competent decision making to productively and effectively manage a complex environment with multiple/changing priorities.
• In collaboration with executive team, engage leaders to: Embody the role of the Leader which encompasses leadership, partnership, collaboration, and supervision
• Measures success in behavioral changes through observation and use of informal tools.

Qualifications

Minimum Required: Bachelors of Science Degree in Nursing or health care related field

Five (5) years of progressive relevant clinical, educational, and leadership experience

Knowledge and experience within hospital operations

Quality Improvement Experience preferred. 

Experience with hospital systems, leadership, group process, motivational, and adult learning theories

Preferred: Master's degree in Nursing or a related field

Experience with interdisciplinary collaboration

Member of a professional organization

Licensure, Certifications, and Clearances:

• Act 34


• UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.