COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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Scheduling Services Report Analyst, Senior

  • Job ID: 211480230
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: University of Pittsburgh Physicians
  • Department: Scheduling Services
  • Location: 2 Hot Metal Street, Pittsburgh PA 15203
  • Union Position: No
  • Salary Range: $30.06 to $50.63 / hour

Description

Purpose:

UPMC is hiring a Scheduling Services Report Analyst, Senior to support their team. This position will work Monday through Friday daylight hours. This position will be remote 90% of the time and 10% in office at the Quantum location in South Side of Pittsburgh. This position will be responsible for the reporting and analytics for UPMC Scheduling Contact Center

Conducts complex and detailed analysis and/or evaluation of department operational key performance indicators, and for effectively delivering statistical and operational reporting data as determined by the department. Provides detailed written analysis, and statistical reports and proposals outlining solutions and enhancements to achieve operational excellence. Work with departments to understand and resolve access performance issues. Provide support to senior management and staff. Provides functional advice or training to less experienced staff.

The ideal candidate will have working knowledge of SQL, Microsoft Power BI and Data Analytics

Responsibilities:

  • Lead efforts to extract and analyze complex operational data set(s) for assigned book of business, including proactive determination of root cause drivers of significant variance. Analyze and identify trends and issues and work with appropriate personnel/departments to resolve.
  • Lead efforts to prepare complex operational reporting metrics, validating the quality and accuracy of the data, and ensuring that reports are published according to pre-defined delivery dates.
  • Active participant in meetings with Scheduling Services management to present key metrics, review key drivers of Scheduling Services outcomes and develop action plans to address identified issues. Demonstrate the ability to effectively lead discussion topics for assigned areas of work.
  • Develop and implement new self-service and/or visualization tools designed to deliver enhanced reporting solutions more effectively.
  • Collaborate with Scheduling Services operational teams to review business processes and identify opportunities for improved outcomes.
  • Effectively manage the reporting team request intake process, including timely acceptance of assignments, appropriate prioritization of project requests, and feedback to requestor regarding status/delivery date. Ensure that all operational reporting processes follow the prescribed data integrity & controllership protocols.
  • Stay current with changing business processes and workflows and evaluating impact on reporting needs.
  • Create high-quality, executive-level presentation material summarizing key performance metrics and performance issues. Promote a culture of collaborative, customer-focused service delivery with both internal and external team resources, including mentoring/knowledge-sharing with other team members.

 

Qualifications

  • Bachelor's degree in business or related field, and 3 years of call center experience
    • OR High School Diploma and 5 years experience of collecting, analyzing, and presenting data reports.
  • Prior experience with Microsoft office with emphasis on Power BI and spreadsheet application required.
  • Knowledge with Cisco and NICE call center products is preferred.
  • Demonstrate a high degree of professionalism, enthusiasm, and initiative daily.
  • Ability to work in a fast-paced environment a must.
  • Ability to manage multiple tasks and projects, and forge strong interpersonal relationships within the department, with other departments, and with external audiences.
  • Attention to detail is critical to the success of this position, with demonstrated competency in customer orientation and the ability to deal with ambiguity.
  • Excellent planning, communication, documentation, organizational, analytical, and problem-solving abilities.
  • Advanced mathematical skills.
  • Ability to interpret and summarize results of various analyses in a timely and meaningful way.
  • Ability to effectively approach problem solving.
  • Ability to re-engineer processes to positively impact productivity in terms of timeliness and accuracy.


Licensure, Certifications, and Clearances:

  • Act 34

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