Description
Under the direction of an Audiologist and in accordance with established policies and procedures, provides support to department clinicians. Uses a variety of audiometric technical equipment. Works with patients and families while assisting with testing and/or newborn infant hearing screening. Completes clerical duties associated with department function.
Responsibilities:
- Maintain a high degree of cleanliness and order within clinic, testing areas and equipment.
- Complete forms and other paperwork and conduct other miscellaneous clerical duties as needed.
- Consult with audiologist or manager if there are equipment problems or other issues.
- Demonstrate cost effective use of human and material resources and report supply and material shortages to manager/director.
- Perform functions that require using audiometric technical equipment.
- Participate in quality assurance, confidentiality and compliance activities.
- Assist in patient audiometric testing and in patient education
- At the direction of Audiologist, provide patients/families with educational support, which may include contacting families about programs and providing families/educators with materials.
- Prepare and package hearing aids and related items for shipping. Receive and process incoming hearing aids and related items.
- Assist families in scheduling appropriate appointments.
- Assist in troubleshooting external Cochlear Implant equipment.
- Support testing procedures with patients during evaluation and during programming of Cochlear Implant.
- Perform electroacoustic analysis on hearing aids, new and repaired.
- Retrieve test results and record data according to department standards.
- Ensure patient safety through contacting a physician, either through the ENT services or ER, of any occurrence or incident relating to patient care.
Qualifications
- High School diploma.
- 1 year of experience in health care or a child-care setting.
- BS in health-related field preferred.
- Analytical ability to understand testing equipment and procedures.
- Cognitive ability to think clearly and accurately to assist with pediatric patient testing.
- Communication skills needed to work effectively with patients, parents, staff members and supervisor.
- Audio and visual acuity for observation of test analysis.
- Interpersonal skills necessary to frequently interact with patients of various developmental levels and family members in periods of emotional stress.
- Ability to follow verbal and written instructions.
- Basic computer skills.
Licensure, Certifications, and Clearances:
- Act 31 Child Abuse Reporting
- Act 33 with renewal
- Act 34 with renewal
- Act 73 FBI Clearance
UPMC is an Equal Opportunity Employer/Disability/Veteran
Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.
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