Description
UPMC Mercy is searching for a full-time Food Services Team Leader to support our Dietary Department! This role will work variable 8-hour shifts to support our 5am-8pm hours of operation. Our Team Leader will assist in overseeing staff in our retail, production and patient services areas. Rotating weekends and holidays are required. Afternoon and evening shift times are eligible to receive $1.10 more per hour with our off-shift differential pay! Strong preference is given to those candidates who are well-rounded in all aspects of food and customer service. If you have at least 2 years of relevant experience and are ready to take the next step into leadership in healthcare, we invite you to grow with our team!
This position is eligible for a sign-on bonus:
$500 will be paid out to you in one installment within your first 90 days if you make a 1-year commitment to UPMC!
The Team Leader supports the Food Service Supervisor in all aspects of the daily operation, with emphasis on the training and development of food service associates.
Purpose:
Support the Food Service Supervisor in all aspects of the daily operation, with emphasis on the training and development of food service associates.
Responsibilities:
- Supervise hourly associates and their adherence to all UPMC policies and procedures and department standards and guidelines.
- Oversee security of inventory and cash revenues.
- Orient, train, and coach new team members as per department guidelines.
- Monitor all aspects of the department's food safety program routinely and take immediate and appropriate action to identified hazards.
- Supervise services according to department standards and complete quality control and quality assurance checks to ensure compliance with regulatory agencies.
- Perform routine competency checks on associate performance with appropriate follow-through.
- Conduct and document service recovery on all customer complaints as per operational guidelines.
- Monitor food quantity and quality to ensure appropriate product is available for meal service according to menu and special requests.
- Monitor all aspects of the operation's sanitation program on a daily basis to ensure inspection readiness at all times.
Qualifications
- HS Diploma/GED preferred 2 years relevant experience required
Licensure, Certifications, and Clearances:
Obtain Servsafe or Professional Food Safety Manager Certification within 6 months of hire date.
- Servsafe Certified
- Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.
Total Rewards
More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.
Our Values
At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.