COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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Systems Analyst - Intermediate (Salesforce)

  • Job ID: 313180660
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Corporate Information Services
  • Department: HPLAN App Engineering
  • Location: Work From Home
  • Union Position: No
  • Salary Range: $33.04 to $50.20 / hour

Description

Purpose:
Under the general direction of the management team and senior staff, the Systems Analyst - Intermediate (Salesforce) will support expanded efforts of the Salesforce application across the Health Plan. As well to assist with any new applications and continued growth in the Business System Support team. Work from Home Opportunity!!

Responsibilities:

  • Working with other members of the Payer Applications team. Provide Salesforce support for multiple departments across multiple Salesforce org’s.
  • The candidate will be assisting with Salesforce requests submitted across the Health Plan.
  • They will work with other analysts on the team.  They will be responsible for meeting any business requests.  Will be responsible for working with developers.  Will be responsible in assisting with continued growth of sales applications.
  • Second and Third Level Support (Including Maintenance Activities)-Independently triage and resolve level 1 and level 2 support issues. Escalate level 3 support issues accordingly.
  • SDLC (System Development Life Cycle)-Have an intermediate understanding of the application development life cycle. Ability to apply those principles to day-to-day work
  • Application Upgrades and Implementation-Review and validate functionality of application upgrades and implementations. Report back on any problems. Identify new functionality and/or hardware requirements as assigned. Ability to create test plans.
  • Vendor Relationships-Interact with vendors (technical issues, project initiatives) under the direction of more experienced team members as necessary. Assist with issue escalation where applicable.
  • End User Training-Create and review existing training documentation. Facilitate high-level user training sessions independently.
  • Communication-Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
  • System Integration-Complete assigned tasks related to system integration. Validate testing. Ability to modify existing test plans.
  • Project Management-Create and contributes to project tasks and milestones. Update all project management and time tracking tools accordingly. Ability to take full ownership of a project.
  • Data Quality-Maintain data quality at all times.
  • Report Writing/Analysis-Write, analyze and make modifications to reports either independently for basic requests or under the direction of more experienced team members for more complex requests.
  • Process Improvement-Create and update processes. Ability to contribute to process improvement efforts.
  • Documentation-Complete documentation/flow charting of system builds and maintain team's existing documentation independently. Responsible for validating current documentation. Extract and document customer/business requirements and needs for use by enterprise architecture and engineering teams (network, system, and software).
  • Interactions with Others-Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary. Mentors less experienced staff.
  • Data Confidentiality/Security-Maintain confidentiality of sensitive information at all times.
  • Self-Development-Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors.

 

Qualifications

  • Typically has 2+ years' experience with modern technology and application support through education or practical experience. Highly driven and self-motivated to meet expectations.
  • Ability to work independently and in a team-based environment.
  • Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function.
  • Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities.
  • Additionally, this position may be required to maintain a stand by status as part of a rotation within the team.
  • This requires 24 hours per day, 7 days per week availability during the stand by period.
  • The frequency varies based upon the number of colleagues in the rotation.

Preferred Experience:

  • Salesforce experience & understanding of the Salesforce structure.
  • Business or System Analyst experience
  • Experience working in scrum/agile setting.

Work from Home Opportunity!!
Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

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Security Alert

We are aware of scams targeting UPMC and other large companies that involve individuals posing as employees to illegitimately conduct interviews and extend false employment offers and payments to gain access to candidates' personal information. Please note that UPMC will not communicate with candidates through third-party email services like Gmail or Yahoo. While some interviews may take place via a video conferencing service, UPMC Talent Acquisition will not conduct interviews via Skype or Google Hangouts. UPMC will never ask for or disburse funds during the recruitment process. If you are hired into a role with a sign-on bonus or similar incentive, funds will be paid to you by UPMC after your start date.

If you suspect you have been a victim of a fraudulent UPMC job offer, please report the attempt using this form.