COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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Workforce Coordinator, Registration/Scheduling (UPMC Scheduling Services)

  • Job ID: 364980136
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: Monday-Friday 8am-5pm
  • Shift: Day Job
  • Facility: University of Pittsburgh Physicians
  • Department: Scheduling Services
  • Location: 2 Hot Metal Street, Pittsburgh PA 15203
  • Union Position: No
  • Salary Range: $22.25 to $37.10 / hour

Description

UPMC Physician Services is hiring a full-time Workforce Coordinator to support UPMC Scheduling Services. This position will work Monday through Friday 8am to 5pm (additional hours may be needed on occasion). This position offers remote work opportunity and room for growth!

Responsible for the coordination of daily operations related to applicable call centers. The project coordinator will serve as a team lead for staff members, assist in maintaining the quality and efficient operation of the call centers, and provide support to all skills to ensure effective call coverage as needed.

Responsibilities:

  • Support process improvement to ensure all calls are answered within the established minimum standard. Schedule call center staff based on call patterns and skills, call volume monitoring, and coordinating resources for various call queues  Work with management to ensure adequate staff, contingency plans, and workflow monitoring.  Monitor and ensure appropriate level of phone coverage is provided to enhance and improve patient access
  •  Responsible for providing feedback and recommending corrective actions .Provide coverage as needed to support daily call center operations . Analyze workflow to maximize automation and follow-up procedures  Compile daily, weekly, monthly staff productivity and call center reports for management review Work with appropriate supervisors and staff to address issues
  • May support call-offs and staff schedules to ensure coverage  Coordinate projects assigned by manager  Performs in accordance with system-wide competencies/behaviors. Performs other duties as assigned.

 

Qualifications

  • High School diploma or equivalent
  •  Bachelor's degree in business or health administration preferred
  •  Requires a minimum of five years relevant experience, preference to call center and use of tools such as Avaya CMS or IEX
    • OR two years of relevant experience with bachelors degree
  •  Previous Epic experience a plus
  • Must be knowledgeable of operational processes within a call center
  •  Must possess excellent computer skills, including experience in Microsoft Word, Excel, and Access applications 
  • Must possess strong technical and analytical skills
  •  Must demonstrate the ability to communicate well, both orally and in writing, and effectively problem solve


Licensure, Certifications, and Clearances:

  • Act 34

UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization’s diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Differences) Network, which support the implementation of our diversity strategy.

UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct

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If you suspect you have been a victim of a fraudulent UPMC job offer, please report the attempt using this form.