COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit

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   Current UPMC employees must apply in HR Direct

Patient Service Representative

  • Job ID: 366948276
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: UPMC Children's Hospital of Pittsburgh
  • Department: Outreach Erie_Dubois
  • Location: 118 East 2nd St, Erie PA 16507
  • Union Position: No
  • Salary Range: $18 to $29.40 / hour


The Patient Services Representative will serve as the liaison between patients/guests and the hospital; to provide a specific channel through which patients/guests can seek solutions to problems, concerns and unmet needs; to proactively develop initiatives that will improve experiences for patients and their guests.


  • Facilitates groups when appropriate to solve common problematic issues.
  • Explains hospital policies and procedures to patients and guests in coordination with the patient care team, assists patients in understanding their rights and the composition of the patient care team; listens to patients and guests as they voice their perception of the care experience..
  • Directs inquiries, grievances and complaints to appropriate hospital and medical staff, acts as an intermediary to hospital Administration on behalf of patients and their families, assures appropriate and timely follow-up with all grievances and complaints.
  • Attends patient advocate courses or sessions on improving the patient experience.
  • Reviews and evaluates patient satisfaction survey results and other related data; follows through with corrective action through interface with the Department Leaders' and/or appropriate committees.
  • Documents all patient complaints and grievances into the customer service database in a timely fashion.
  • Coordinates fact finding and follow-up with Risk Management, Administration, Department Leaders and other internal advocate groups.
  • Makes recommendation for changes in hospital policies and procedures related to patient care/satisfaction.
  • Collects and reports data regarding patient care problems, channels information for corrective action by appropriate department leaders and/or committees.
  • Participates on service excellence committees
  • Reviews negative patient satisfaction comments and ensures timely follow up when contacting patients about their complaints.
  • Coordinates the weekly grievance committee; generates reports, facilitates the meetings, prepares meeting minutes.
  • Participates in the hospital's education programs and maintains up-to-date knowledge with regard to education requirements.
  • Follows all proper grievance protocols in accordance with the hospital's policy.
  • Displays a friendly, outgoing and professional demeanor at all times.



  • Bachelor's Degree in Nursing, Health Science, Marketing, Education or a related field
  • Strong interpersonal skills with emphasis on oral and written communication
  • Basic understanding of Microsoft Office suite
  • Customer service experience preferred

Licensure, Certifications, and Clearances:

  • Act 31 Clearance with renewal
  • Act 33 Clearance with renewal
  • Act 34 Clearance with renewal
  • Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran

COVID-19 Vaccination Information

Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

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