Description
Purpose:
Verifies insurance coverage and authorizations have been obtained for all scheduled ancillary services prior to date of service.
Responsibilities:
- Search continuously for improvement opportunities and notifies eh supervisor and or team leads of trends.
- Follows up on physician office and/or patient concerns or questions.
- Maintains knowledge of third-party requirements (referrals, prior authorizations, notification forms, COB, HMO, Worker's Compensation, Auto Insurance and Managed Care contracts) and insurance compliance.
- Refers uninsured patients, who are unable to pay, to the financial counselors.
- Knowledge of diagnosis correlation with anatomical study scheduled. (Including contrast levels)
- Acts as a liaison to technologists, physician offices, and other departments for scheduling and authorization directions.
- Acts as a liaison to health center staff regarding billing questions as well as any changes health center staff need to make to a patient account to ensure acceptance of a claim
- Knowledge of insurance plans, UPMC Pinnacle sites participate with.
- Knowledge of insurance contracts with Tristan locations.
- Knowledge of the different protocols between facilities and Radiology groups.
- Continuing education with insurance plan changes and referral/authorization guidelines
- Educate referring physician offices on how to obtain authorizations or referrals.
- All verification is completed daily
- Accounts are completed in a timely manner to improve customer satisfaction and allow for referral and authorization activities prior to patient?s arrival.
- Enters authorization information onto HAR in Epic
- Gathers and/or verifies insurance information. Resolves complex insurance verification questions.
Qualifications
- Associate Degree or equivalent with a minimum of 1-year experience with insurance verification/authorization or closely related field.
- In lieu of degree a minimum of High School diploma or equivalent with 2-3 years' experience with insurance verification/authorization or closely related field.
- Working knowledge of basic medical terminology and completion of medical terminology course within six months of employment with passing score of 80%.
- Excellent verbal and written communication skills.
- Working knowledge of insurance / billing requirements.
- Prior Epic knowledge preferred.
- ICD-10 coding knowledge preferred, CPT codes for diagnostics procedures.
Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days
- Act 34 with renewal
- UPMC is an Equal Opportunity Employer/Disability/Veteran
Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.
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