Description

Purpose:
The Crisis Residential Unit at Safe Harbor Crisis Center is an 8-bed diversion from mental health inpatient where we offer medication adjustments, administration, group and individual therapy, discharge planning, and referrals. The Crisis Technician I will be assisting in consumer services, while they maintain a warm, friendly and hospitable environment. Primary responsibilities will be answering questions, obtaining clinical information and documentation of all duties previously mentioned.

The primary schedule for this position is 3PM – 11PM where the days are flexible. Coverage will be as needed, including holidays and possible weekends, and on-call is required.

Responsibilities:

• Act as a member of the recovery team to provide direct care to individuals and families of the walk-in & structured residence based on CSSP principles, recovery, and rehabilitation model of care.
• Provide supportive counseling to promote consumer stability by utilizing a person centered, strength-based model of intervention.
• Participate as member of a multidisciplinary treatment team, working in conjunction with crisis care staff, program staff, and physicians and participate in the development and implementation of treatment plans.
• Provide assistance with ADLs, hygiene and laundry as needed.
• Manage crisis situations effectively using positive approaches.
• Meet standards for documentation and completes all required paperwork.
• Use motivational interviewing with Consumers in a crisis office/residential setting.
• Participate in interdisciplinary activities such as staff meetings.
• Maintain the therapeutic milieu, including safety.

Qualifications

• High school diploma or equivalent. B.S. degree preferred.
• Crisis experience preferred.
• Residential and Behavioral Health experience preferred.
• Customer service experience a plus.
• Consistent ability to respond calmly and effectively, using good clinical judgment to both psychiatric and medical emergencies.
• Provide direct total physical care to unpredictable, potentially violent mentally ill residents including lifting, supporting, running toward or away from areas where problems are occurring, and pushing or pulling equipment.
• Excellent interpersonal relations and disposition that is warm, friendly, caring, kind, and hospitable toward consumers and colleagues.
• Ability work efficiently and independently in crisis setting.
• Ability to work collaboratively within a multidisciplinary team.
• Ability to work under stress, with an unpredictable consumer flow.
• Flexible schedule; rotating shifts.
• May in the course of their duties be in rooms where medications are stored or may transport medications when they transport patients.
• Transportation of medication is limited from one department to another.

Licensure, Certifications, and Clearances:
ASIST within 1 year, CCMC within 60 days, CPR within 30 days

• Applied Suicide Intervention Skills Training
• Cardiopulmonary Resuscitation (CPR)
• Comprehensive Crisis Management (CCMC)
• Act 31 Child Abuse Reporting with renewal
• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran

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