Description

Are you experienced in patient care and looking to establish a fulfilling, hands-on healthcare career while elevating patients' experience? With UPMC Hillman Cancer Center, you'll make a meaningful difference on our team by working with our Life Changers to provide high-quality patient care. Build relationships with patients as you help them find comfort in a safe environment. 

UPMC Hillman Cancer Center is internationally recognized for its leadership in the prevention, detection, diagnosis, and treatment of cancer and is the region's only comprehensive cancer center designated by the National Cancer Institute.

As the preeminent institution in western Pennsylvania for the delivery of cancer care, the performance of basic, translational, and clinical research, and the education of the next generation of cancer researchers and physicians, UPMC Hillman Cancer Center is exceptionally well-positioned to contribute to the global effort to reduce the burden of cancer.

UPMC Hillman Cancer Center is hiring a full-time Patient Service Coordinator or Medical Assistant to provide support to our 2nd Floor medical oncology unit located at the Hillman Cancer Center in Shadyside/Pittsburgh, PA. This position will work Monday through Friday daylight schedule. No weekends or holidays are required! This position is eligible for a $500 sign-on bonus!

Applicants will be placed in the appropriate job title and salary based on their individual experience and education.

The Medical Assistant will be responsible for assisting physicians with various aspects of patient care (including clerical, environmental, and organizational tasks) ensuring patient satisfaction. Daily tasks will include taking vital signs, registering patients, scheduling testing, exams, and treatments, as well as stocking supplies, and cleaning exam rooms. 

The Patient Service Coordinator is an advanced Medical Assistant type role. This position will be utilized in a dual capacity; at times the staff member will be asked to function like a Medical Assistant, rooming and triaging patients, stocking supplies, cleaning rooms, etc. At other times, this staff member will be asked to function in the business office where they will answer phones, schedule patients, check-in and check-out patients, and other duties as assigned.

Are you a team player that is looking for a rewarding career in a fast-paced environment? APPLY TODAY!

Responsibilities:

• Work directly with the manager to identify opportunities for improvement with regard to Clinical/Non-Clinical functions, Infection Control Procedures, and Patient Assessments
• Must be responsible and demonstrate proficiency in all practice category-specific tasks
• Obtain lab/x-ray reports, hospital notes, referral information, etc. Complete forms/requisitions as needed. Schedule appointments. Verify insurance coverage and patient demographics.
• Perform phlebotomy, EKG's, and level one labs. Perform clinic procedures according to policy and procedure. Assist physicians with procedures. Document patient information into the medical record.
• Guide routine meetings with staff to communicate procedural changes to improve service quality and patient safety
• Guides workflow and/or assigns tasks to other clinical staff.
• Serve as the department super user for Epic Care.
• Answering calls, and providing pertinent information including patient education as directed.
• Assist management staff with supervisory activities. Participates with creation and implementation of departmental goals, processes and procedures. Mentors, orients and provides ongoing training to current and new staff members.
• Check schedules and organize patient flow. Accompany patients to the exam/procedure room. Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exams, etc. Collect patient information/history; take vitals, perform screenings per provider guidelines. Relay instructions to patients/families. May provide more individualized patient/family education and supportive counseling as needed.
• Send/receive patient medical records in accordance with Health Insurance Portability and Accountability Act (HIPAA) and other state and federal regulations.
• Comply with the requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, PA Department of Health). Maintain strict confidentiality related to medical records and other data. Comply with all UPMC Health System policies and procedures.
• Prepare and manage charts to ensure information completed and filed appropriately. Other front office responsibilities, as required. Prepare patient rooms, set up instruments and equipment according to department protocol. Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control. Clean according to scheduled maintenance program and keeping appropriate records. Manage inventory of supplies; restocking exam/procedure rooms.

Qualifications

Medical Assistant I:

• High school diploma or equivalent is required.
• Successful completion of a Medical Assistant program or equivalent hospital program, or a minimum of one year of direct patient care experience is preferred.
• Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities.

Medical Assistant II:

• High school diploma or equivalent is required.
• Successful completion of Medical Assistant Program or equivalent hospital program (LPN/RN/EMT) OR successful completion of certification examination (AMT, AAMA, NAHP, NCCT, or NHA) OR at least 2 years of experience as a Medical Assistant required.
• Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities.

Patient Service Coordinator:

• High School graduate or equivalent required.
• Minimum of three years of direct patient care and or phlebotomy experience.
• Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities.
• Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups.
• Possesses excellent organizational skills.

Licensure, Certifications, and Clearances:

• Medical Assistant or Phlebotomy licensure preferred.
• CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire.
• Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.