Description

YOU MUST WORK 6 MONTHS IN PERSON IN LEMOYNE, PA PRIOR TO HAVING THE OPTION TO WORK REMOTELY. 

UPMC's Nurse Triage/Corporate Call Center is looking to add a Professional Staff Nurse (RN) to their team.  UPMC is dedicated to meeting the needs of our clients. The RN, Nurse Triage is an important member of the care team who functions primarily within a centralized call center. The RN provides nurse advice, nursing assessment, care follow up and care coordination to UPMC customers via telephone interaction. Utilizing computer-based algorithms, protocols or guidelines, the RN, Nurse Triage will assess and plan patient care, implement interventions and evaluate outcomes. The most successful nurses in this position have 5-7 years of Acute Care experience. The Call Center RN provides an integral level of customer service to the patient, connecting the patient and the provider during office hours. Serving as a trusted resource for each patient, the RN can interpret provider instruction and provide patient education in the Centralized Call Center. Staff are expected to report to the Lemoyne office for meetings, new hire precepting and training. Staff must report to the Lemoyne office within 90 minutes in the case of equipment failure, internet or power outage. 

Hours: Days/Evenings, 36 hours/week. Hours between 0700-2330. We have flexible scheduling with 8-hour, 10-hour, or 12-hour shifts available. Approximately 50% on days and 50% on evenings. Every 3rd weekend. Holiday Rotation - 1 major & 2 minor holidays. Option for remote work schedule only after 6 months of on-site work has been completed. 

Responsibilities:

• Telephone calls via telephone
• Develops and maintains productive working relationships internally and externally by demonstrating accountability for actions, enthusiasm, motivation and commitment to patients and colleagues.
• Demonstrates an understanding of cultural differences and holds peers accountable for healthy relationships.
• Maintains a conscious balance between work and personal life.
• Models safe work hours, time management and healthy lifestyle.
• Communicates with peers and management any safety hazards identified in the workplace.
• Demonstrates knowledge of adult learning principles (and/or teaching children if applicable) and applies in teaching of patients, families, students and new staff.
• Provides detailed and appropriate teaching to patients and families to effectively guide them through the episode of care as well as transition to another level of care and/or home.
• Supports the development of students, new staff and colleagues, may serve as a preceptor.
• Demonstrates critical thinking in the identification of clinical, social, safety, psychological and spiritual issues for the patient care within an episode of care.
• Practices solid communication skills, and is able to articulate and translate the patient's condition to other care providers and to negotiate and make recommendations for changes in patient care and unit practices.
• Patient documentation is comprehensive and promotes communication between caregivers. 
• Demonstrates accountability for professional development that improves the quality of professional practice and the quality of patient care.
• Actively participates in unit-based shared governance, goal setting and supports the change and transition process to improve quality of care and the practice environment.
• Serves as a highly engaged and full partner on the care team and responds willingly to care team member needs for assistance and partnership.
• Participates in work that improves patient care and the professional practice environment. Adapts to change and demonstrates flexibility with the change process.
• Actively participates in department or unit-specific quality improvement efforts.
• Demonstrates accountability for professional development that improves the quality of professional practice and the quality of patient care.
• Actively participates in unit-based shared governance, goal setting and supports the change and transition process to improve quality of care and the practice environment.
• Serves as a highly engaged and full partner on the care team and responds willingly to care team member needs for assistance and partnership.
• Adapts to change and demonstrates flexibility with the change process.
• Demonstrates critical thinking in the identification of clinical, social, safety, psychological and spiritual issues for the patient care within an episode of care.
• Practices solid communication skills, and is able to articulate and translate the patient's condition to other care providers and to negotiate and make recommendations for changes in patient care and unit practices.
• *Performs in accordance with system-wide competencies/behaviors.
• *Performs other duties as assigned.

Qualifications

• 0-2 years of experience required
• 5-7 years of acute care experience is highly desired
• BSN preferred
• Ability to establish and maintain positive, caring relationships with executives, managers, physicians, non-physician providers, ancillary and support staff, other departments, and patients/families.
• Ability to work productively and effectively within a complex environment, handle multiple/changing priorities and specialized equipment.
• Good clinical judgment with critical thinking, analytical and problem-solving abilities required as related to various aspects of patient care.
• Critical thinking skills necessary to exercise and to lead others in application of the nursing process.
• The individual must be able to demonstrate the knowledge and skills necessary to provide care and/or interact appropriately to the ages of the patients served by his/her assigned unit as specified below.
• They must also demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patients status and interpret the appropriate information needed to identify each patients requirements relative to his/her age-specific needs and to provide the care needs as described in the department policy and procedures.

Licensure, Certifications, and Clearances:

• Current licensure as a Registered Professional Nurse either in the state where the facility is located or in a state covered by a licensure compact agreement with the state where the facility is located. 
• CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire.
• Graduate nurses must complete licensure examination within FOUR MONTHS of hire or within one year of graduation, whichever comes first.
• Though temporary permits are valid for one year from the date of graduation, not one year from issue of permit (or until the results of the examination are known at which time it becomes null and void), UPMC requires that GNs take the licensure examination within 4 months of their start date or they will be terminated or demoted from the GN position, at the discretion of the BU.
• All new hire clearances must be dated within 90 days of hire
• Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
• Registered Nurse (RN) OR Temporary Practice Permit (TPP)
• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran

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