COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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Patient Services Representative

  • Job ID: 386720489
  • Status: Full-Time
  • Regular/Temporary: Flex
  • Hours:
  • Shift: Day Job
  • Facility: Corporate Revenue Cycle
  • Department: Rev Cyc Patient Arrival
  • Location: 100 Fairfield Drive, Seneca PA 16346
  • Union Position: No
  • Salary Range: $16.02 to $24.18 / hour

Description

Purpose:

Do you enjoy providing customer service?  Are you looking to work with patients?  UPMC Corporate Services is looking to hire a flexible full-time Patient Services Representative to support Northwest Hospital.  A flexible full-time position works between 28-40 hours per week depending on need.  This role would work various days, including occasional weekends, between the hours of 6:00am-5:15pm.

A Patient Services Representative is responsible for welcoming patients upon arrival and promoting the usage of new and emerging consumer-friendly technologies.  They also educate patients on their copayments and financial obligations, collect payments when applicable, and connect patients to financial advocacy resources when appropriate.  Additionally, this role updates patient's demographics and insurance coverage information, as well as schedules subsequent appointments within the continuum of care, all while promoting an overall culture of service excellence.

If you have strong customer services skills and are looking for a position that ensures that patients and family members have the desired UPMC Experience, apply today!


Responsibilities:

  • Help patients navigate the healthcare system by providing clear and understandable instructions.

  • Provide follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.

  • Assist with administrative duties in the office including, but not limited to, scanning of medical records and faxing.

  • Guide patients through use of self-arrival technology, or check-in patient at the desk, depending on patient preference.

  • Schedule or connect patients to resources to schedule for ancillary services at checkout.

  • Understand the principles of service recovery and be both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.

  • Assist patients in education of financial responsibility and connect them to advocacy resources as needed.

  • Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.

  • Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.

  • Promote MyUPMC patient portal and assist patients in registration when applicable.

  • Collect copayments and any other applicable patient payments at the point of service.

  • Provide a warm greeting for all patients.

  • Register patients in Biometrics (fingerprint recognition) program and explain benefits.

  • Confirm and/or update patient registration information at checkout.

  • Appropriately distribute/triage phone calls to other areas and/or clinical providers.

  • Schedule follow-up appointments within the practice at checkout.

 

Qualifications

  • Completion of high school graduate or equivalent is required.

  • Experience with personal computer-based applications and other various office equipment, and proficient typing skills are preferred.

  • Two years of experience in a medical / billing / fiscal or customer service function is preferred.

  • Knowledge of medical terminology is preferred.

  • Prior experience with Medipac, Epic, or other health records systems is preferred.

Licensure, Certifications, and Clearances:

  • Act 34

  • OAPSA

UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

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If you suspect you have been a victim of a fraudulent UPMC job offer, please report the attempt using this form.