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Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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Sr. Manager, Patient Access

  • Job ID: 395357411
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Corporate Revenue Cycle
  • Department: Rev Cyc Patient Arrival
  • Location: 2 Hot Metal Street, Pittsburgh PA 15203
  • Union Position: No
  • Salary Range: $38.32 to $64.85 / hour

Description

Purpose:

Are you an expert in Patient Access?  Do you have leadership experience?  UPMC is looking to hire a Senior Manager, Patient Access.  This position would typically work Monday through Friday during business hours, however outside hours would be required as needed for operational needs.  This position is eligible to work from home, however travel to various hospitals is required for monthly rounding.  The facilities this position would oversee are UPMC Children's Hospital, St. Margaret, Passavant - Cranberry, Passavant - McCandless, Jameson, Altoona, and Bedford.


The Senior Manager, Patient Access works under the guidance of the Patient Access Vice President and Director to provide leadership oversight of patient access across multiple campuses and geographical disparity, including inpatient, outpatient, and emergency department patients. The Senior Manager is primarily responsible for ensuring that standardization opportunities are investigated and implemented across sites to provide a seamless and consistent patient arrival experience. The employee is also responsible for ensuring appropriate communication of system level goals, developing action plans for improvement when necessary, monitoring KPIs, development and coaching of site managers and supervisors, and partnership with central resources including human resources, training, systems support, reporting, mobile access staff, and central admissions. The Senior Manager also serves as a key liaison to a variety of customers both internal and external to the Corporate Revenue Cycle, as well as facility specific customers, including unit directors, AODs, and members of the hospital executive management groups. Additionally, the employee is to ensure a positive consumer experience is provided by the onsite patient access team in all interactions and demonstrates the philosophy and core values of UPMC in all interactions.

Responsibilities:

  • Recommend and implement continuing education to promote consistency across sites.

  • Develop and implement (with partnership from the operational reporting team) applicable KPIs based on initiatives, as well as communicate and discuss results.

  • Maintain and improve operations by monitoring systems and staffing performance.

  • Identify and resolve problems in collaboration with business partners.

  • Implement consumer friendly technology at point of service and promote a culture of employee and patient adoption of the technology.

  • Provide 24/7 oversight and support for escalated issues from site access managers.

  • Ensure that staff delivers a timely and accurate financial picture with regards to insurance benefits and payer issues that affect the care management and revenue cycle processes.

  • Perform duties and job responsibilities in a manner which promotes the core values of UPMC (Quality and Safety; Dignity and Respect; Caring and Listening; Excellence and Innovation; Responsibility and Integrity) in all consumer and UPMC interactions.

  • Provide guidance, mentoring, direction, and support to local site access managers for day to day.

  • Communicate regularly and effectively with subordinates and superiors regarding the status of the business operation.

  • Implement consumer-centric revenue cycle workflow, standardization, and simplification across the hospital point of service sites.

  • Service: Through direct observation, ensure the optimal patient experience is provided by access staff.

  • People: Implement policies and programs to reduce employee turnover and promote career advancement.

  • Quality: Further advance biometric patient recognition adoption and acceptance.

  • Finance: Hold site accountable to copayment collection prior to discharge.

  • Participate on committees as assigned, including safety committees and emergency management committees.

  • Assist with patient complaints/grievances in regards to patient access registration questions or processes.

  • Respond in a positive and prompt manner.

  • Maintain constructive and positive work relationships with internal and external customers.

  • Implement staff recognition opportunities for high performing patient services.

  • Carry out special assignments or projects as assigned.

  • Meet budget expectations and targets, including to maintain and understand staffing expense related to facilities under Senior Manager prevue, which includes overtime expenses, vacancy factors, and call-off trends, as well as non-staff expenses, such as supplies and purchased services.

  • Complete administrative sign-off of all necessary human resources documentation, performance reviews, timecard signoffs, etc.

Qualifications

  • Bachelor's degree and 4 years of relevant experience, Or High School and 6 years of relevant management experience required.

  • Previous supervisory or management experience is required.

  • Strong analytical skills utilizing PC-based software applications are required.

  • Demonstration of organization, communication, and time management skills.

  • Ability to develop and maintain a working environment that fosters partnerships with internal and external business partners.

  • The incumbent must develop and manage relationships with colleagues in a professional, independent manner.

  • Must have the ability to maintain confidentiality.

  • Must possess analytical problem-solving skills as well as the ability to coordinate the work of others and communicate effectively with all levels of management.

  • Must be able to make recommendations on budgeting and operating efficiency for locations of responsibility.

  • Must be an individual committed to the core values of the organization who possesses the ability to influence others commitment to those values and practices in the workplace.

  • Must be able to effectively manage multiple processes and priorities while meeting customer expectations.

  • Must demonstrate strong interpersonal and communication skills, both written and oral, and the ability to effectively problem solve.

Licensure, Certifications, and Clearances:

  • Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

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More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

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