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UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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Systems Analyst - Intermediate

  • Job ID: 385680051
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Corporate Information Services
  • Department: HPLAN App Engineering
  • Location: Work From Home
  • Union Position: No
  • Salary Range: $33.04 to $50.20 / hour

Description

Purpose:
UPMC IT Application Engineering has an exciting opportunity for a Systems Analyst - Intermediate within the Consumer Technology department supporting custom-developed websites, web portals, mobile applications, and web services integration for UPMC Health Plan's Insurance Services Division. This position is based in Pittsburgh, PA but has the option of being a flexible hybrid work arrangement or a 100% remote work from home opportunity! 

Under the general direction of the management team and senior staff, the Systems Analyst - Intermediate provides experienced analytical services defining requirements, coordinating project tasks, and validating the implementation of software solutions to meet IT and business objectives. This position is looking for someone to help lead the ongoing development and enhancements of our cross-functional web applications, Web API integrations, and change/release management with the aptitude to identify and pursue opportunities to adopt new technologies, apply workflow automation, increase transparency into system dependencies, and advance our adoption of standardized change and release management processes.

Responsibilities:

  • Documentation-Complete detail-oriented documentation for new and moderately complex processes. Responsible for the quality and validity of produced documents. Extract and document customer/business requirements and needs for use by enterprise architecture and engineering teams (network, system, and software).
  • Second and Third Level Support (Including Maintenance Activities)-Independently triage and resolve Level 2 and Level 3 support issues. Act as a mentor to less experienced staff in resolution of Level 2 and Level 3 issues. Ability to handle problem management as appropriate.
  • Project Management-Take ownership of a project and have the ability to distribute tasks to team members and meet milestone completion. Update all project management and time tracking tools accordingly.
  • SDLC (System Development Life Cycle)-Have a proficient understanding of multiple system/application development life cycles.
  • Data Confidentiality/Security-Maintain confidentiality of sensitive information at all times.
  • Data Quality-Maintain data quality at all times.
  • Vendor Relationships-Interact with vendors (technical issues, project initiatives) independently, as necessary. Ability to act as the point person for issue escalation.
  • Report Writing/Analysis-Write and analyze complex reports. Make modifications to complex reports. Mentor less experienced team members. Communicate with the business/act as business analyst.
  • End User Training-Ability to create training content. Facilitate more detailed user training sessions. Ability to train peers.
  • Process Improvement-Ability to manage process improvement efforts. Create and update processes, as necessary. Ability to independently recognize opportunity for process improvements.
  • Application Upgrades and Implementation-Identify new functionality and/or hardware requirements related to application upgrades and implementations. Creates test plans. Responsible for review and validation of functionality. Report back any problems. Create and/or manage cutover plans including downtime, etc. Responsible for evaluating impact and coordinating efforts across multiple platforms as necessary.
  • Communication-Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
  • Interactions with Others-Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary. Mentors less experienced staff.
  • Self-Development-Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors.
  • System Integration-May be responsible for coordination of tasks and resources related to system integration, validation of testing and implementation.
  • Manages standardized IT processes and workflows which maximize efficiency and compliance with IT, regulatory, and audit requirements.
  • Supports change and release management functions to ensure successful software implementations.

 

Qualifications

  • Typically has 2+ years' experience with modern technology and application support through education or practical experience.
  • Highly driven and self-motivated to meet expectations.
  • Ability to work independently and in a team-based environment.
  • Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function.
  • Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities.
  • Additionally, this position may be required to maintain a standby status as part of a rotation within the team.

PREFERRED EXPERIENCE:

  • Bachelor’s degree in computer science, computer engineering, or a related field from an accredited university is preferred
  • 5+ years leading the requirements, design, testing, and deployment of large-scale custom developed software solutions and web service integrations including Microservices, FHIR, and REST/RESTful APIs
  • 5+ years authoring IT/Business process workflows, software requirements specifications, standard operating procedures (SOPs), and/or data mapping documents.
  • Experience with Cloud Technologies including Microsoft Azure AD B2C, Cosmos DB, DevOps, API Manager, and Service Fabric.
  • Experience with change and release management processes or automated deployment pipelines is a plus.

Work from Home Opportunity!!

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

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