Job Description

Job Title: VP, Human Resources
Job ID: 18000039
Status: Full-Time
Regular/Temporary: Management
Shift: Day Job
Department: Hamot HR
Location: 201 State St, Erie PA 16550


The VP Human Resources will provide strategic Human Resources leadership and functional guidance to UPMC Hamot, UPMC Northwest, UPMC Chautauqua WCA and UPMC Kane Hospitals. The VP Human Resources is responsible for partnering and consulting with customers to execute talent strategies that enable achievement of goals and objectives. This position will have dual reporting to the VP Human Resources Operations and the Business Unit/Divisional leader.


Leading with a Focus on Mission-Vision-Values

Has a solid understanding of the organization's Mission, Vision and Values and is able to help translate those into service partner activity which leads to results. Mission, Vision and Values form the basis for the organizations culture. Fully engaged in the culture and helps service partners connect to a purpose in their work which is reflective of the culture.

Relationship Management and Effective Communication
Has emotional intelligence that enables effective communicate on an interpersonal level, building strong personal relationships. Understands others' emotions while managing their own emotional responses during difficult conversations. Demonstrates effective interpersonal relationships with all service partners, including physicians and volunteers. Places a higher priority on team goals than individual goals and personal success/recognition. Uses data to support opinions, and values shared decision making processes. Builds strong relationship and commitment towards organization goals through professional interactions with others. Models C.A.R.E. behaviors in all interactions with others.

Managing and Facilitating Change
Takes a positive approach to change and continuously implements quality improvement processes. Remains open to suggested changes and does not become defensive when offered new solutions. Effective in helping service partners deal with change in a positive way to achieve desired results.

Strategic Thinking and Planning Decision Making
Keenly aware of emerging trends and places the organization in a position to take advantage of opportunities. Identifies long and short-term goals that support the organization's strategic plan. Allocates required resources, allows for contingencies and ensures that plans fit with the larger needs of the organization. Sets milestones to measure progress along the way.

Job Skills/Quality and Quantity of Work
Possesses sufficient job skills and knowledge to perform the job in a competent manner. Is able to demonstrate skills and knowledge in day-to-day situations. Produces an amount of work that meets or exceeds job expectations. Makes sure that quality does not suffer as the quantity of work increases.

Patient/Customer Experience Orientation and Patient Safety
Designs/utilizes the right tools to capture customer satisfaction and evaluate concerns. Creates and promotes a work team environment where focus is routinely placed on achieving the highest level of patient/customer satisfaction. Hardwires evidence-based best practices to enhance the customer/patient experience. Has an understanding of customer centric service metrics and implements plan to achieve highest levels of patient/customer experience. Understands that patient safety is everyone’s responsibility. Speaks up in a non-confrontational and educational manner when seeing a safety breech; develops or participates in a project or action plan to reduce risk or mitigate harm for patients, as appropriate.

Accountability and Results Focused
States clear expectations and specific timelines/deadlines when assigning and committing to project work. Dedicates necessary resources to achieve intended results. Adheres to ethical, legal and regulatory standards. Strongly encourages team to accept responsibility and models those behaviors outlined in the Code of Conduct. Is a good financial steward of the organizations resources and develops department plans that utilize resources effectively. Assumes responsibility for the timely completion of all legal and regulatory requirements of direct reports.

Self Development and Continuous Learning
Participates in and welcomes self-assessment opportunities. Participates in SH offered education activities and is fully engaged while in attendance. Maintains active membership in professional associations and keeps abreast of changes in the health care industry as it relates to the special area of expertise. Completes all educational activities as required by SH. Assumes responsibility for personal education and performance related to patient safety; reports unsafe conditions and event immediately.

Talent Management
Energizes staff, motivating them to be successful in their jobs. Maintains adequate staffing levels to provide department services. Creates a positive department environment that fosters open communication and teamwork. Enforces and manages a culture of C.A.R.E. and personal accountability. Encourages active participation in climate survey action plans to support a culture of positivity.

Solving Problems
Takes a proactive approach to anticipating and preventing problems. When a problem occurs, defines those problems, investigates obstacles, gathers relevant information, and decides on an appropriate solution. Is able to anticipate problems before they occur and develop action plans to mitigate the impact. Builds consensus in teams to solve problems for the best outcomes.

General Responsibilities:


  • Consult with customer senior leadership to assess business needs and understand business strategy and goals; collaborate on growth strategies and cost challenges.
  • Provide thoughtful leadership and serves as a trusted advisor to senior leaders in order to enhance organizational design and effectiveness, culture and talent capabilities; coach and counsel senior leadership.
  • Develop effective leaders within the organization, focusing on leadership needs and key themes identified as part of the business strategy and organizational and talent review processes. Initiatives include working with leaders to create their leadership agenda, creating strategies to close talent gaps, developing a highly effective leadership team; on-boarding newly hired or promoted senior leaders and developing bench strength for succession and talent management.
  • Strategically guide customer base through complex employee relations matters for both non-union and union staff; partner with Corporate Employee Relations as needed.
  • Develop and execute union avoidance strategies.
  • Analyze human resource indicators, such as turnover, time to fill, etc., to identify problem areas; make recommendations to address deficiencies and to better support the business; report outcomes to customer senior leadership.
  • Align human resources programs and processes with business strategy and goals across customer base; implement change management plans on an ongoing basis to meet the changing needs of the business.
  • Lead a broad and diverse team of professionals to execute human resources programs and processes; serve as a liaison between customer base and HR Shared Services to deliver high quality human resources services.
  • Uncover opportunities for HR process and strategic improvements. Represent customer base when providing feedback on the quality and effectiveness of HR Shared Services, including compensation, benefits and talent management programs including talent acquisition, performance management, on- boarding, learning & development, career pathing and succession planning.
  • Lead the planning and implementation of communication strategies which deliver accurate, consistent and timely information to the customer base and to the HR Shared Services.
  • Provide input on HR and Corporate policies and processes and drive change as needed.
  • Drive and champion cultural improvement initiatives within customer base; lead employee engagement initiatives.
  • Consult with customer base and ensure compliance on regulatory issues related to the human resources function; audit HR processes and procedures as appropriate.
  • Champion, advocate and promote the principles, values and behaviors of a world class HR organization. Positively represent UPMC and bolster the organization's reputation as a great place to work in a variety of networking and other professional settings.
  • Manage the human resources budget


  • Bachelor's degree in Human Resources, Business, Management or a closely related field required.
  • Master's degree preferred.
  • 8 years human resources experience or equivalent business experience required.
  • 5 years of management experience required.
  • PHR, SPHR, SHRM-CP, SHRM-SCP, or the UPMC HCI HRBP certification, preferred

Salary Range: $0 to $0

Union Position: no

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