Job Description

Job Title: RN/Telehealth Triage
Job ID: 170001VT
Status: Full-Time
Regular/Temporary: Regular
Hours: Days with Rotation
Shift: Day Job
Facility: UPMC Susquehanna Medical Group
Department: Administration
Location: 1100 Grampian Boulevard, Williamsport PA 17701


Are you a Registered Nurse who is seeking a unique and exciting role that differs from direct patient care? UPMC Susquehanna is currently seeking a Registered Nurse to provide services through in our Telehealth Triage department! This is a great opportunity for a Registered Nurse who is looking for a change of scenery and job duties, while still serving our patients needs!

The RN/Telehealh Triage works in a multi-line centralized communication center, offering triage and health information to patients by prioritizing incoming calls based on clinical acuity. Responsible for assessing the needs of the patient, develops a care plan based upon phone triage assessment, and directs patients to the appropriate healthcare provider/facility if required.


  • Know and follow all organizational/departmental policies/procedures
  • Assume responsibility for personal development and education.
  • Incorporate leading/evidence-based practice in quality/safety into every day work. Commit to high quality, safe work; encourage others to have similar standards. Identify processes/systems that could lead to inefficient practices, unsafe conditions, errors or adverse events. Avoid shortcuts to ensure quality and safety measures are not circumvented. Encourage patient and family involvement in processes involving patient safety. Speak up with other service partners to ensure high quality and safety. Report serious events/incidents per policy.
  • Provides healthcare information to patients through telecommunications media using the nursing process.
  • Assesses patients by eliciting a focused health history.
  • Provides healthcare recommendations based on assessment of patient needs using approved protocols.
  • Provides patient education regarding disease management and medications, and anticipatory guidance and counseling.
  • Documents accurately all call inquiries, communicating complex triage calls with Director and/or physician and takes verbal orders.
  • Communicates with other departments and pharmacies regarding patient needs, as necessary.
  • Orders labs/testing and schedules appointments with the office as needed
  • Processes prescription refills
  • Assists with statistical data collection


Certificate in Nursing required. 3 years of experience as a Staff RN required.

Licensure, Certifications, and Clearances:
Registered Nurse licensure in the Commonwealth of Pennsylvania required

  • Act 33 Chld Clearnce w Renewal
  • Act 34 Crim Clearnce w Renewal
  • Act 73 FBI Clearance
  • Registered Nurse

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $24.79 to $38.75

Union Position: No

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