Job Description

Job Title: Manager, HCBS Provider Monitoring - CHC
Job ID: 658512
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: UPMC Health Plan
Department: Community HealthChoices
Location: 600 Grant St, Pittsburgh PA 15219


Community HealthChoices (CHC) is Pennsylvania's managed care long term services and supports (LTSS) program serving seniors and individuals with physical disabilities in the Commonwealth who are covered by Medicare and Medicaid.

This position supports Home and Community Based Service Providers (HCBS) in gaining operational efficiencies by identifying and addressing process improvement opportunities. This position also performs on-going monitoring to ensure provider compliance with both internal UPMC and governmental regulatory requirements.


  • Ability to explain results of findings to internal and external stakeholders.
  • Actively identifies and implements work process improvements to enhance team performance
  • Allocates Analysts time appropriately to meet production and quality standards
  • Analyzes business process flow patterns in terms of staffing methods, work distribution and efficiency, and then is able to explain analysis to a non-technical audience of both internal and external customers, and at times, Senior Management
  • As requested, assist with review of client documentation such as Certificate of Coverage, Summary Plan Designs and Requests for Proposals.
  • Assist other departments during periods of backlog
  • Attends meetings on behalf of Management team
  • Collaborate with Product Development staff in review of proposed benefit plans ensuring ACA compliance and systematic approaches to configuration. Identify areas of concern while providing optimal solutions to resolution.
  • Communicate effectively and regularly with other team members, management, and applicable stakeholders.
  • Complete Executive Summary management documentation as required
  • Completes adjustments and/or other inquiries generated from the data reporting and analysis area.
  • Creates, maintains and completes automation process for Fee Schedule updates to MC400 claims transactional system.
  • Design and document system functional requirements in formats to facilitate the development of deliverables such as Requests for Proposals and/or information, custom development efforts and project based planning documents
  • Effectively prioritize and complete all assigned tasks.
  • Ensures controls are in place and are monitored to meet compliance and regulatory standards as well as UPMC organizational policies.
  • Establishes performance measurements, systems and goals aligned with organizational objectives and industry standards
  • Generate accurate and detailed reports for effective monitoring, trending, and analysis.
  • Identify appropriate resources and support needed to facilitate decisions to achieve optimal outcomes
  • Identify areas of concern or provider deficiencies through data analysis and propose solutions based on findings and established protocols.
  • Interface with customers by telephone, correspondence, and or in person to answer inquiries and resolve concerns/issues
  • Maintains employee/insured confidentiality
  • Manages special projects as assigned by Management team; develops/maintains project plans, as needed
  • Manages, updates, and maintains source data dictionaries as they relate to processes
  • Meet with internal clients (departmental heads/other business owners) to understand and assess business/operational needs as well as technical and other requirements; anticipate key business issues
  • Meets deadlines and turnaround times set by Management staff and Compliance Regulators which may, at times, require an employee to work extended hours until completion of project
  • Openly participate in team meetings, provide ideas and suggestions to ensure client satisfaction, and promote teamwork
  • Participates in training programs when available/as requested
  • Provide quality and accurate outcomes that meet expected deadlines/turnaround times.
  • Provide support to Configuration Associate Analysts
  • Recommend and implement new policies, procedures, and strategies to streamline workflow and ensure that each department within the division is meeting organizational objectives
  • Successfully manage assigned projects and initiatives
  • Takes a leadership role in mentoring and motivating staff building a strong cohesive team
  • Work as part of a team, leader of a team, or individually with responsibility for designing and implementing business process improvement efforts


  • Bachelors Degree in related field or equivalent work experience
  • Minimum of 8 years general business experience

Licensure, Certifications, and Clearances:

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $30.89 to $52.76

Union Position: No

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