Job Description

Job Title: Systems Engineer - Senior
Job ID: 645842
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Department: ISD System Support
Location: 3600 Forbes Ave, Pittsburgh PA 15213


UPMC Enterprise Infrastructure Technology is hiring a Systems Engineer - Senior to help support, administer, maintain and enhance its Enterprise Monitoring Systems which consists of tools such as Microsoft System Center Operations Manager (SCOM), IBM Tivoli Monitoring and VROPS (VMWare Realize Operations Manager). The candidate will work in the Forbes Tower location in Oakland, PA. This position will work standard business hours. 


  • Communication - Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
  • Core Technology Concepts - Responsible for understanding of complex technologies and their use. Demonstrates initiative to learn about current and future technologies.
  • End user support - Resolve complex end-user support issues independently. Responsible for assisting less experienced staff with end-user support issues. Responsible for ensuring there is resolution or that the end-user is connected with the appropriate resources for issues resolution.
  • Interactions with Others - Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary. Mentors less experienced staff.
  • Maintenance/Upgrades - Develops maintenance/upgrade plans with assistance of lead/expert. Responsible for maintenance and upgrades. Responsible for assisting with Disaster Recovery Plan
  • Project Management - Complete assigned project-related tasks with independently. Responsible for time tracking and updating documentation. Lead small to medium sized projects. Collaborate with other technical teams, as appropriate, for successful completion of project. Participate in POC evaluations.
  • Self Development - Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors.
  • Troubleshooting/Critical Thinking - Independently resolve issues. Offer input on issue resolution and mentor less experienced staff with issue resolution.


  • Typically has 5+ years experience with complex systems environments through education or practical experience.
  • Mastery of standards IT procedures and protocols.
  • Shows the ability to lead junior team members with enforcing compliance of procedures and protocols.
  • This position may be required to maintain a 24/7 off hours support as part of a rotation within the team.
  • The frequency varies based upon the number of colleagues in the rotation.


  • Advanced understanding of enterprise monitoring and event management tool sets such as SCOM (Microsoft Operations Manager), Microsoft Orchestrator, IBM Tivoli Monitoring, IBM Tivoli Netcool Omnibus
  • Any experience with other similar monitoring tools such as BMC Patrol, Nagios, Monitis, Zabbix, Uptime, VROPS, etc would also be considered.
  • Hands-on experience with Microsoft Operations Manager (SCOM) is preferred.
  • Ability to work with business and IT analysts/support engineers to identify monitoring requirements and setup the appropriate monitoring that would meet their application / infrastructure needs.
  • Experience with any Enterprise Level Monitoring Solutions would be a plus.
  • Ability to create dashboards, reports, views and alerts to provide real-time insight into infrastructure and application performance problems.                                                          
  • Good understanding of systems integration to be able to design solutions that would meet the enterprise needs by co-relating data from various different source tools.
  • Must have basic programming experience and be familiar with scripting technologies such as PowerShell, bash, ksh, shell, python. etc.
  • Any other programming experience would be a plus.
  • Produces technical solutions that are dependable, modifiable and scalable.
  • Knowledge of Enterprise Infrastructure and application monitoring tools from vendors such as Microsoft, IBM, HP, Splunk, ServiceNow, Cherwell, etc would be a plus.
  • Hands-on experience with Splunk such as searching the data, creating dashboards, etc would be a plus.
  • Excellent troubleshooting skills and strong technical learning aptitude required and a strong team player capable of working in a fast-paced environment.
  • Excellent verbal and written communication skills

    Licensure, Certifications, and Clearances:
    UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $38.78 to $63.06

Union Position: No

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