Job Description

Job Title: Patient Services Representative
Job ID: 662674
Status: Casual
Regular/Temporary: Limited
Shift: Day Job
Facility: UPMC Susquehanna Muncy
Department: Radiology
Location: , Muncy PA


Job Summary:

Apply today for a Patient Services Representative with UPMC Susquehanna Muncy and Nuclear Medicine at Williamsport! A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient’s demographics and insurance coverage information, and promoting an overall culture of service excellence. We are seeking candidates with a strong customer service background and a desire to be empowered to ensure a positive experience during a patient's visit to UPMC.

We are hiring a casual opportunity that will work in UPMC Susquehanna Muncy and Nuclear Medicine at Williamsport during the hours of 7:00 AM to 3:30 PM and 8:00 AM to 4:30PM Monday through Friday.  This candidate will provide coverage for the department.  Are you up for the challenge? Apply online today!                

    • Provide a warm greeting for all patients
    • Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
    • Collect copayments and any other applicable patient payments at the point of service
    • Confirm and/or update patient registration information at checkout
    • Schedule follow-up appointments within the practice at checkout
    • Schedule or connect patient to resources to schedule for ancillary services at checkout
    • Help patients navigate the healthcare system by providing clear and understandable instructions.  Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
    • Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
    • Register patients in Biometrics (fingerprint recognition) program and explain benefits
    • Promote MyUPMC patient portal and assist patients in registration when applicable
    • Assist patients in education of financial responsibility and connect them to advocacy resources as needed
    • Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
    • Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations


  • Completion of High School graduate or equivalent. 
  • Experience with personal computer based applications, other various office equipment and proficient typing skills. 
  • Two years experience in a medical/billing/fiscal or customer service function preferred.  
  • Medical terminology and third party health care coverage experience preferred.  
  • Excellent interpersonal, written and verbal communication skills are required. 
  • Initiative to work productively with minimal supervision.
  • Able to work well under pressure.

Licensure, Certifications, and Clearances:
  • Act 34 Criminal Clearance
UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $13.66 to $20.49

Union Position: No

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