Job Description

Job Title: Program Manager (Residential Services)
Job ID: 635311
Status: Full-Time
Regular/Temporary: Management
Shift: Day Job
Facility: UPMC Chautauqua WCA
Department: IP Chem Depend 4M
Location: 207 Foote Avenue, Jamestown NY 14702


The program manager is responsible for coordination of residential services including achieving OASAS IPMES/Workscope outcomes. This includes the conceptualization, organization, and implementation of the program. Responsible for coordinating the overall direction of the program in collaboration with all other supervisors. 

  • Conduct interviews with candidates and review potential employees with a Human Resources representative.
  • Conducts all hiring, promotions, and disciplinary action for program staff.
  • Conducts an evaluation of program goals from previous year, identifying accomplishments and areas of need to be used in strategic planning for the next fiscal year.
  • Conducts individual evaluations of staff performance within the set time period.
  • Defines annual strategic goals, which coincide with the mission of the service line and WPIC.
  • Demonstrates compliance with Program and Institute policies and procedures.
  • Develops outcome procedures demonstrating program effectiveness.
  • Develops procedures and a reporting structure to measure quality of care.
  • Develops, monitors, and maintains the Program within the proposed budget
  • Manage and oversee the flow of clinical paperwork related to service delivery.
  • Manage programmatic issues related to all services. Monitor and manage all cases that are either entering or are currently in services.
  • Monitor program productivity on a regular basis.
  • Oversee, direct, and coordinate all day-to-day functions of the program. Manage both clinical and administrative issues related to service delivery with other Program staff.
  • Participate in WPIC meetings and outside agency meetings as deemed necessary by supervisor.
  • Provide clinical/administrative supervision to supervisors, and other program staff as needed on a weekly basis.
  • Provides or coordinates effective group training and individual supervision for all program staff.
  • Supervise training and orientation to all new staff and ongoing training to current employees as per Regulations.
  • Work collaboratively with Clinical Administrator to develop and expand the program to meet the needs of the target population as it corresponds to the overall vision of UPMC/WPIC.
  • Work directly with the Department of Human Resources (HR) to screen candidates for positions within the program.


  • Masters Degree in a human services field required.
  • Minimum of five years full time experience in provision of chemical dependency counseling services.  
  • At least three years’ experience in an OASAS  at a supervisory level preferred
  • Clinical experience in a psychiatric setting with knowledge of psychiatric assessment, diagnosis, family, individual and group treatment.
Licensure, Certifications, and Clearances:

  • Qualified professional staff as defined by OASAS Regulation: LMSW, NCC, LMHC or CASAC.  

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $0 to $0

Union Position: No

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