Job Description

Job Title: Client Engagement Coordinator - Wellness
Job ID: 666504
Status: Full-Time
Regular/Temporary: Regular
Hours:
Shift: Day Job
Facility: UPMC Health Plan
Department: Marketing Communications
Location: 600 Grant St, Pittsburgh PA 15219

Description

Purpose:
The Client Engagement Coordinator Account Management assesses, plans, and executes projects that support sales / retention goals and enhance member experience and satisfaction for UPMC Health Plan Commercial Groups. The Client Engagement Coordinator will plan and execute activities including: Participate, as needed, in planning and execution of enrollment materials and member welcome communications. Customize, as needed, all member communication including benefit plan designs, closing gaps in care, health promotions, medical management, or member satisfaction, support the account engagement needs throughout the life cycle of the relationship, support the account managers with meeting materials, power point slides, report layouts, copies, printer coordination and document production. The Client Engagement Coordinator works closely with the marketing team to ensure materials are prepared in consideration of consistency in brand, messaging, and client customization. The Client Engagement Coordinator will develop a tactical plan for all initiatives to ensure that timelines, deadlines and milestones are understood and met.  The Client Engagement Coordinator will report to a Marketing Team Lead and also be responsible for any ad hoc projects the Team Lead would assign.

Responsibilities:
  • Build and manage the strategic plan and deliverables to retain group clients.
  • Coordinate resources and development activities to meet project objectives both on time and on budget
  • Create and execute client engagement plans as identified by account management that engage, educate and retain clients, drive demand, and support revenue and business goals.
  • Ensure adequate supplies of all client giveaway items are on hand and available when needed
  • Ensure coordination and clear communication among constituents on all activities
  • Identify and detail appropriate activities that drive sales and support retention
  • Support the account managers with meeting and document preparation, production and delivery

Qualifications

  • Bachelor's degree or equivalent experience in marketing, business development or sales support required.
  • Three to five years experience in sales, marketing or account management preferred.
  • Healthcare and/or insurance experience-preferred.
  • Excellent interpersonal, organizational, written and oral communication skills.
  • Ability to manage multiple priorities and deadlines concurrently.
  • Demonstrated leadership skills, initiative and ability to work independently.
  • Ability to interface with all levels of management.
  • Good computer skills.

Licensure, Certifications, and Clearances:
UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $20.60 to $35.57

Union Position: No

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